What do you dislike the most about being a Pharmacy Technician?
This is an excellent opportunity to discuss the challenges you face as a pharmacy technician. Giving an example involving customer service is a great place to start. Show that you understand the reality of the job and that you accept the challenges. Be sure to end your response positively, showing the interviewer that you like your job more than dislike certain aspects.
"I know that it can be hard to handle customers when they get upset because I've dealt with these situations before. However, I feel confident in my ability to handle all kinds of personalities. I am good at staying calm in these situations and calming the customer."
"While not a dislike, the biggest learning curve I will have when I start is learning the cost coverage and insurance side of the business. I know that in a retail setting like this, it will be important to understand the types of coverages that customers have, and I look forward to learning this aspect of the business."
"I hate seeing a patient struggling to pay for their medication. Having worked in a retail setting for many years, I have been heartbroken many times seeing a patient unable to pay for their much-needed medication."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
It's hard to deal with angry customers sometimes, but I know I can deal with that, and it helps me to get more experience and feel more confident in my ability to resolve problems.
Rachelle's Feedback
Can you talk about a time when you needed to become involved in a customer resolution situation? If you have formal training in this, be sure to mention it. If not, this is a great time to ask if they provide dispute resolution training.
Unlock all 40 Pharmacy Technician questions
Unlock expert responses for pharmacy workflow and patient safety scenarios interviewers prioritize.
Get Started