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Personal Trainer Interview
Questions

21 Questions and Answers by Rachelle Enns

Updated August 17th, 2018 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Careers     Health    
Question 1 of 21
How would you define great customer service?
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How to Answer
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!"

Give a definition that shows you understand customer service and what it means to go above and beyond. You can also give a specific example of a time you gave excellent customer service!
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Answer Examples
1.
How would you define great customer service?
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!"

Give a definition that shows you understand customer service and what it means to go above and beyond. You can also give a specific example of a time you gave excellent customer service!
Rachelle's Answer
"Identifying the customer's needs is the first step to great customer service. Once I understand their needs and wants, I can assist them much better. Next, give the customer what they need with a good attitude. Always work to exceed expectations when you can!"
2.
What are your career goals?
It's important to think about how the position you are interviewing for will fit into your long term goals even as you apply for jobs. As you know, it takes a lot of hard work to become a personal trainer. You learn about the body, nutrition, fitness, and you learn about how people work, what motivates them. You may want to consider building your own business as you gain clientele. You might even want to study different forms of exercise or techniques that can help you in the field. Think critically about what you really want for your future and share how this role will benefit you by helping you get to the next step.
3.
How do you keep your fitness knowledge up to date?
As an expert in the fitness industry, you will need to stay on top of the latest research. There is always new information out there exposing myths and uncovering the truth about which methods work. Explain what you're reading and any personal research that interests you regarding health and welllness.

"I am really interested in how nutrition can assist with weightless. I strive to inform my clients about ways they can change their diet, without cutting out fat or calories. I receive newsletters with tips about diet trends and I seek out information on blogs that I follow."

The more specific you can get, the better! If you know of some publications that the gym is already interested in, mention them! If they support the Paleo lifestyle, share what you know about it!
Rachelle's Answer
"I am really interested in how nutrition can assist with weightless. I strive to inform my clients about ways they can change their diet, without cutting out fat or calories. I receive newsletters with tips about diet trends and I seek out information on blogs that I follow."
4.
Are you CPR certified?
Most gyms and country clubs require a person to be CPR certified. They may hire you contingent upon your completion of your CPR training. If you have not gone through it, you might want to consider signing up for a course. Working with clients in a fitness setting means there could be a risk of heart attack or another health issue that would require CPR knowledge. Be sure to find out if your gym requires it, and take the course!
5.
How would you handle a situation with an unhappy coworker?
When your coworkers are unhappy, they bring the whole workplace down! Are you able to encourage and motivate your coworkers just as you do with your clients? What would you say to your unhappy coworker?

"I would talk with them and find out what was wrong. I try my best to be understanding and listen. If there was anything I could do to help, I would offer it. I would also try to be positive and make them laugh. It's important to have a positive work environment, and I do my best to contribute!"
Rachelle's Answer
"I would talk with them and find out what was wrong. I try my best to be understanding and listen. If there was anything I could do to help, I would offer it. I would also try to be positive and make them laugh. It's important to have a positive work environment, and I do my best to contribute!"
6.
If you could pick a different career other than personal training, which would you pick?
The interviewer may be interested in how you chose personal training. You may have considered physical therapy or nutrition. You might have considered a different field entirely. The interviewer wants to get to know you and your interests. If you have plans to work towards another career, share how this role will help you get there. You want to show that you are invested, even if this is something you plan to do for a short time.

"I use to want to be a yoga teacher, but when I started learning more about the benefits of cardio and weight training, I decided to pursue my career in personal training. I think I will still get my yoga training to use with my clients, but I want to continue to focus on growing my client base as a trainer."
Rachelle's Answer
"I use to want to be a yoga teacher, but when I started learning more about the benefits of cardio and weight training, I decided to pursue my career in personal training. I think I will still get my yoga training to use with my clients, but I want to continue to focus on growing my client base as a trainer."
7.
How would your former employer describe you?
Think about positive traits others use to describe you. Focus on the characteristics that are most valued as a personal trainer.

"My coworkers say I'm easy to work with because I try to have a good attitude, even when I have a heavy workload."

Follow up by giving an example that shows why your coworkers think you have these traits or an experience that shows off these characteristics. Prepare at least one example. It's always helpful to be thinking about how others might perceive you, or how your actions affect others. It may be helpful to know when answering other interview questions, like talking about your strengths.
Rachelle's Answer
"My coworkers say I'm easy to work with because I try to have a good attitude, even when I have a heavy workload."
8.
How do you grow your client base?
Give the interviewer an example of how you increase your clientele. You will be expected to sell your services to current gym members, and they may or may not provide sales training. From your experience, what has been the most helpful? Do you have any techniques that seem to work well for you?

"I work with the sales team to find out about new members. After someone signs up, I introduce myself and offer a free session to identify their fitness goals and see if it's a good fit. During this time, I get to know my client and try out different exercises with them to find out what they enjoy, what they need and what works best for them."
Rachelle's Answer
"I work with the sales team to find out about new members. After someone signs up, I introduce myself and offer a free session to identify their fitness goals and see if it's a good fit. During this time, I get to know my client and try out different exercises with them to find out what they enjoy, what they need and what works best for them."
9.
Tell me about your certifications.
Clearly the interviewer can read your resume and see the certifications listed. They are more interested in hearing about your education and the training you may have completed in order to receive those certifications. Talk about what you liked about your training. If there was anything you feel was missing, share that. Engage the interviewer by sharing your passion for fitness and explaining a little about what motivated you to choose those particular certifications.
10.
Why are you the best candidate for us?
Think about all of the other personal trainers who may be applying for the job. What do you have in common? You're all certified, have some experience and a passion for fitness. What else do you have to offer that will add value to the team? How will you go above and beyond the call of duty? Share qualities that will help you to be a better trainer. Your communication skills and knowledge about the human body are essential. If you have any techniques or accomplishments that will stand out to the interviewer, share them!
11.
What do you know about our gym?
Do some research! Read employee reviews online and ask employees what they like about working there. Check out the company website. Do your share of investigating so that you can give a knowledgeable answer that shows you are invested. Visit the company website to learn key information such as current seasonal promotions and ongoing events. Watch the videos on their website, and take note of the information on their "Careers" page if one is available. Get to know their mission statement, vision statement, and core values so that you can show off your knowledge and ask intelligent questions.
Rachelle's Answer
"Careers"
12.
Tell me about your previous experience as a personal trainer.
Rather than recite everything on your resume, explain some of the highlights of your experience. Share what you have learned works for clients and give examples. "I helped a client lose weight by helping them create meal plans and by finding a form of exercise that suited their needs. They didn't like to run, so we focused on weight bearing exercises and stretching." Your success stories will speak volumes to the interviewer and help them to feel confident in your skills.
Rachelle's Answer
"I helped a client lose weight by helping them create meal plans and by finding a form of exercise that suited their needs. They didn't like to run, so we focused on weight bearing exercises and stretching."
13.
Give me three essential exercises you would have any client do? Why are they in your top three?
"Squats, lunges and push-ups. Each of these exercises aids in the basic functions of daily life. Strength, balance and coordination are all gained through correctly executing these exercises." Make sure you explain the reason you chose the three exercises by talking about the benefits. Think about how these exercises could help anyone, whether they are in shape or just starting to get moving again.
Rachelle's Answer
"Squats, lunges and push-ups. Each of these exercises aids in the basic functions of daily life. Strength, balance and coordination are all gained through correctly executing these exercises."
14.
Why did you decide to become a personal trainer?
What motivated you to coach and train others? Give an example from your personal life or from your work experience that influenced your decision.

"I use to work out at a gym by myself, wandering around trying different machines, and it felt kind of pointless. I started going to workout classes and eventually began to train. My personal trainer taught me more about my body than I ever thought I could learn at the time. I became interested in doing the same thing for others, coaching them and helping them achieve their goals like my trainer helped me."
Rachelle's Answer
"I use to work out at a gym by myself, wandering around trying different machines, and it felt kind of pointless. I started going to workout classes and eventually began to train. My personal trainer taught me more about my body than I ever thought I could learn at the time. I became interested in doing the same thing for others, coaching them and helping them achieve their goals like my trainer helped me."
15.
How would you set up a training program for a client strictly looking for weight-loss and toning?
What do you know about training others for weight-loss? When a person is looking to tone their body, they don't want to put on a lot of muscle, so how would you train them? You may not have a lot of experience with putting together training programs, but you do have the knowledge. Apply what you know!

"The top fitness goals of my clients are weight-loss and toning. FIIT training works well for some of my clients because it gets their heart rate up, builds muscle and it is something they can do on their own without taking up too much time. Generally I combine a cardio circuit with weights to build strength and boost metabolism."

You may want to go so far as to list off three to five exercises you would have your client complete on certain days. Be prepared to go into further detail.
Rachelle's Answer
"The top fitness goals of my clients are weight-loss and toning. FIIT training works well for some of my clients because it gets their heart rate up, builds muscle and it is something they can do on their own without taking up too much time. Generally I combine a cardio circuit with weights to build strength and boost metabolism."
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21 Personal Trainer Interview Questions
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Interview Questions
  1. How would you define great customer service?
  2. What are your career goals?
  3. How do you keep your fitness knowledge up to date?
  4. Are you CPR certified?
  5. How would you handle a situation with an unhappy coworker?
  6. If you could pick a different career other than personal training, which would you pick?
  7. How would your former employer describe you?
  8. How do you grow your client base?
  9. Tell me about your certifications.
  10. Why are you the best candidate for us?
  11. What do you know about our gym?
  12. Tell me about your previous experience as a personal trainer.
  13. Give me three essential exercises you would have any client do? Why are they in your top three?
  14. Why did you decide to become a personal trainer?
  15. How would you set up a training program for a client strictly looking for weight-loss and toning?
  16. Have you ever helped train a friend? How did that work out?
  17. What is the best way to test cardiovascular endurance?
  18. What is your personal experience with fitness and working out?
  19. Tell me about your customer service experience.
  20. Tell me about your experience with nutrition.
  21. What sales experience or training do you have? Would you be willing to get additional sales training?
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