How would you describe your communication skills?
The interviewers ask this question to see that you have the verbal and written communication skills required for all NHS positions. Your job duties will include speaking to your managers, colleagues, patients, and the public. You will also be responsible for written communications when writing reports and communicating by email. The interviewers would like to hear you have the necessary communication skills for the role.
Describe your written and verbal communication skills. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. The interviewers would like to know that you can speak clearly with others while properly documenting reports and other forms of written communication.
"I would describe my communication skills as above average. I work very hard to speak to my patients in terms they can understand. Medical terminology can be quite confusing for those not in the medical field. After explaining something to a patient or family member, I have them repeat what I said to ensure they comprehend what I told them. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."
"Having worked in some form of customer and patient services for the last ten years, I feel I've really sharpened my communication skills. I'm a good listener, often practising active listening techniques in everyday conversations. For example, when a patient is asking me a question or to explain something, I repeat back what I think I hear as their description to ensure I understand exactly what they are looking for. I always maintain a professional tone in my communication, whether in verbal conversations, email communication, or instant messenger applications at work."
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