"I would describe my communication skills as above average. I work very hard to speak to my patients in terms they can understand. Medical terminology can be quite confusing for those not in the medical field. After explaining something to a patient or family member, I have them repeat what I said to ensure they comprehend what I told them. I ask them if they have questions, I actively listen, and I am great at reading body language. My written communication skills are exceptional, as well."

"Having worked in some form of customer and patient services for the last ten years, I feel I've really sharpened my communication skills. I'm a good listener, often practising active listening techniques in everyday conversations. For example, when a patient is asking me a question or to explain something, I repeat back what I think I hear as their description to ensure I understand exactly what they are looking for. I always maintain a professional tone in my communication, whether in verbal conversations, email communication, or instant messenger applications at work."