Practice 30 NHS interview questions covering values-based scenarios, patient care priorities, and working under pressure.
Question 13 of 30
Why the Interviewer Asks This Question
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Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
The interviewers realize that no one is perfect. They ask this question to determine if you are self-aware and can acknowledge a failure. The interviewers also want to hear how you responded to the setback and what you did to resolve it. Give an example of a setback or failure, but spend more time on the resolution than the setback. Using the STAR format is an excellent way to formulate your response to this question. STAR stands for Situation, Task, Action, and Result. Briefly describe the situation, explain what you were supposed to do, what went wrong, and the result.

Krista Wenz has been on thousands of interview panels hiring EMS professionals and firefighters for public and private agencies.
"Yes, I did suffer a setback while obtaining my vocational degree. I thought I had an important assignment due on the 15th of the month, but it was due on the 5th. My professor asked everyone to turn in their assignments on the 5th, and I had yet to start mine because I thought it was due on the 15th. I failed the course and had to retake it the following semester. I learned to pay more attention to detail and started using a calendar for all my assignments' due dates. I never missed a due date after that, and I still use the calendar for any assignments or tasks I need to accomplish."

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"In the past, I was very anxious to be promoted into a team lead role, and when a newer colleague got promoted instead, I felt very disappointed and frustrated. It was a good opportunity for me to do some self-reflecting and also for me to have a conversation with my manager about what I could have done differently to be promoted. In speaking with my manager, it wasn't related to performance or personality but rather about being more junior in some specific technical areas. With her support, I created a plan to help me develop and improve my skills so that when another promotion opportunity became available, I would be ready. By not giving up, taking a step back and evaluating myself, and seeking feedback from my manager, I was able to successfully improve my skills to bridge that gap, and I was promoted to a team leader six months later."

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Written by Krista Wenz
30 Questions & Answers • NHS

By Krista

By Krista