How do you deal with constructive criticism, even when delivered in a manner you do not prefer?
You will undoubtedly be given constructive criticism during your employment with the NHS. Sometimes the feedback will not be delivered respectfully, while other times, it will. The interviewers want to see that you can handle any feedback and realize that no matter how constructive criticism is delivered, it is an opportunity for you to grow professionally. Describe how you deal with constructive criticism and use it as a learning opportunity.
"I value constructive criticism. Generally, the person giving me feedback has more experience and knowledge than I do, so I see it as a learning opportunity to grow professionally. I understand everyone has different communication styles, so I do not take it personally if the feedback is delivered differently than I would give."
"Constructive criticism can be tough to take sometimes, but even when I may not necessarily agree with the feedback, I always remember that it's still the other person's perception, and I need to listen. It's important to actively listen to the feedback without preparing a response or rebuttal in your mind so that you can actually hear what they are saying and digest it. Keeping an open mind allows you to navigate a potential blind spot and improve your technical or soft skills relating to the feedback. I also think it's important to communicate with the person providing the feedback. Not only should you acknowledge and confirm that you understand their message, but if there is a better way to approach you or provide that feedback, it's okay to share that as well. For example, asking for specific examples of when you've missed the mark or asking them to gently call you out when they witness the misstep, etc."
