"Most of my background includes experience working with those with patients experiencing severe mental health crises. Because of this, I have experienced many times when a patient has been combative, and I have been slapped and even had my hair pulled. It's important that as a nurse associate, you don't take these types of behaviours personally, that you do everything possible to reduce the risk of this occurring, and you take precautions to protect yourself at all times. This includes being alert, never letting your guard down, and knowing the warning signs of an agitated patient, and knowing when to give them space or how to de-escalate the situation. Never put yourself in a situation where you're confined in close quarters with a patient who has these tendencies or put yourself in a situation where they have access to sharp items that could cause you harm. If it does occur, it's important to try to calm the patient and never raise your voice or be physical in return. Try to find another colleague who can assist you with providing care and alert your supervisor of the situation so it can be documented and so they can provide guidance."