"There are many reasons a patient may be agitated. It could be a side effect of medication, frustration with being hospitalized, or perhaps a result of cognitive impairment or disability. It's important to remain calm and cautious. I first assess their immediate needs and whether or not they are a threat. If I feel they might be aggressive or violent, I will ask another staff member to come into the room while I provide care or treatment. If it's more about their personal frustrations, I take the time to listen to their concerns without interrupting and address them appropriately. I never let their emotions or stress affect me, and I remain calm and professional. I seek to provide them comfort and care from a holistic approach, meeting their physical and emotional needs."