"I try to relate to my patients and their families by listening to their stories, concerns, and complaints, empathizing, striving to understand their emotions, and trying to put myself in their shoes to gain perspective. It can be a very stressful time for patients to be in the hospital or care home, so I want to reduce their anxiety and demonstrate that I genuinely care about them and their well-being. If a patient is sad or lonely, I take the time to sit with them, to listen if they want to talk, and to make an effort to make them smile, even if it's just grabbing them an extra snack from the kitchen or helping them find their favourite television program. My motto is always to treat my patients like I'd want my family member to be treated, even when I'm busy or have a lot of tasks to do."