Practice 30 NHS Band 4 Nurse Associate interview questions covering clinical competencies, multidisciplinary teamwork, and patient-centered care.
Question 22 of 30
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Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
It's evident from the NHS's core values that they strive to provide high-quality, accessible care in a compassionate manner that advances the health and well-being of their patients. Customer service and excellence are part of its framework for success. As a nurse associate, you can deliver excellent care through effective communication, respect and compassion, accommodation, engagement, and more. Think of specific ways you have gone above and beyond for patients to promote this culture of excellence. Give a specific example when responding to the interviewer.

Jaymie Payne is passionate about talent acquistion and has nine years of experience in corporate and healthcare recruitment.
"I once had a new inpatient on my unit, and it was an elderly man who seemed to be having a hard time being away from home. I noticed he didn't have any friends or family coming to visit, so when I was doing my regular patient care rounds, I spent a few extra minutes engaging him in conversation. He opened up about being worried because he had a cat at home and hadn't expected to be admitted. He didn't have anyone to check on his house or his cat, and it was causing him a lot of distress. I found out that he actually lived just a few blocks from my own house, and I offered to check on his cat each day and feed and water her while he was receiving care. His neighbor had a spare key, so she would let me in once or twice a day to check on his cat and make sure all was well in his house while he was away. This really provided him with relief, and he was able to focus on his treatment and care so that he could regain the strength to return home. We kept in touch, and I would bring him meals and run errands for him from time to time for about two years before he passed. I actually adopted his cat when he passed, and I've had her ever since!"

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30 Questions & Answers • NHS Band 4 Nurse Associate

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