How to Answer: During the loan process, if someone is not doing their job right, what do you do?
Advice and answer examples written specifically for a Mortgage Loan Processor job interview.
12. During the loan process, if someone is not doing their job right, what do you do?
How to Answer
This question is looking for insight into your ability to balance team relationships against meeting goals and deliverables. Be sure to use the STAR format (Situation, Task, Action and Result), which will enable you to demonstrate your good judgment, diplomacy, and commitment to goals in action.
Written by Rachelle Enns on March 19th, 2021
Answer Example
"I typically try to understand the reasons behind the poor performance and take action to help solve the problem. I recently had a situation where a coworker was significantly behind on her work which my work was dependent on. When I realized we were in jeopardy of missing a deadline, I approached her to see when she expected to complete the work. She explained that she was being asked to cover someone else's duties and had less time to meet our deadline. I offered to take on a few of her duties, and she agreed to explain to her boss why she needed to reprioritize. In the end, she and I were able to complete her backlog together and meet our shared deadlines. Of course these situations aren't always that easy to fix and if my typical method doesn't work and it's threatening my ability to succeed, I would escalate the problem rather than sacrifice the quality of work."
Written by Rachelle Enns on March 19th, 2021
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