What are the biggest challenges you face in processing?
The kind of challenge you discuss is important to successfully answering this question. Discussing big challenges implies a big-picture perspective. It also gives you a chance to show how you apply complex problem-solving skills. The hiring manager is as interested in what you find challenging as he/she is in how you're able to overcome the challenge, so be sure to elaborate on your problem-solving processes.
"Successfully processing loan applications has many components and involves many people. It requires everyone to complete their responsibilities in a timely and accurate fashion to avoid delays and to ensure customers are not frustrated. Project managing this process is always a challenge. Making sure that all the details are attended to, all the information is accurate and timely, and everyone involved has the right information is a constant challenge, but one I enjoy. In my current position, I have developed systems and processes that make sure loans are processed timely and error-free."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
The customer is borrowing a large amount of money that they are going to be paying for many years; they're going to be anxious, scared, and stressed. I need to be able to be transparent and help them through the process.
Cindy's Feedback
Good! The human aspect is always the most challenging. How would you ensure transparency? What steps would you take to help ease anxiety?
