How to Answer: In the event that two employees have a disagreement that they are unable to resolve, how would you handle trying to ease the conflict?
Advice and answer examples written specifically for a Medical Manager job interview.
20. In the event that two employees have a disagreement that they are unable to resolve, how would you handle trying to ease the conflict?
How to Answer
One of the responsibilities of a medical office manager is conflict resolution. In order to resolve conflicts, you must be open-minded and have excellent communication skills. The interviewer wants to know that you can be fair, but professional.
Written by Darby Faubion on December 11th, 2018
Entry Level
"If I had employees who had a disagreement between them, I would take the time to talk with the employees, find out what happened, and ask each what would make them feel better about the situation. After talking to each of them, I would then decide if the situation warrants a meeting with them together or if I can offer a resolution to them individually. The important thing for me to remember and for me to stress to them is that patient care is our goal and that conflict among employees cannot be tolerated as it could affect patient care."
Written by Darby Faubion on December 11th, 2018
Answer Example
"Many times conflicts can be resolved by allowing those who have had a disagreement to have a neutral place to state their issue and have someone to help talk things out with. With that in mind, when I have had employees who are angry in the past, I prefer to talk to those involved individually so that I can get perspective on what each is thinking. Then I like to bring them together, if they are agreeable, and try to find a way to resolve the issues together. Often, when someone in a supervisory position is present, the parties will try to make amends so as not to jeopardize their position at work."
Written by Darby Faubion on December 11th, 2018