In the event that two employees have a disagreement that they are unable to resolve, how would you handle trying to ease the conflict?

One of the responsibilities of a medical office manager is conflict resolution. In order to resolve conflicts, you must be open-minded and have excellent communication skills. The interviewer wants to know that you can be fair, but professional.

"Many times conflicts can be resolved by allowing those who have had a disagreement to have a neutral place to state their issue and have someone to help talk things out with. With that in mind, when I have had employees who are angry in the past, I prefer to talk to those involved individually so that I can get perspective on what each is thinking. Then I like to bring them together, if they are agreeable, and try to find a way to resolve the issues together. Often, when someone in a supervisory position is present, the parties will try to make amends so as not to jeopardize their position at work."