Medical Manager Mock Interview

Excel in healthcare leadership interviews with 30 Medical Manager questions covering clinical oversight, compliance, and team management.

Question 16 of 30

How do you approach dealing with an angry patient, and why?

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Darby Faubion

Darby Faubion has been a Nurse and Allied Health Educator for over 20 years. She has clinical experience in several specialty areas, including pediatrics, medical-surgical, critical care, and hospice.

"I think it is important to try and find out what has made the patient mad. If it is something such as not being called as quickly as he had expected, a simple explanation regarding what caused the delay may help calm him."

Darby Faubion

"There are a couple of different approaches and safety is, of course, the most important thing to consider. A patient who is angry could become combative which could result in injury to him, to my staff, or to other patients. I feel the best approach is to ask what has made the patient upset and try to resolve the underlying cause, if at all possible."

Darby Faubion

Knowing how you will handle a difficult situation will tell the interviewer if you have the right attitude for this job. Being a medical manager means you have to deal with people from very different backgrounds and with varying personalities. Give the interviewer an example of how you would handle an angry patient.

Darby Faubion

"I believe acting calmly and speaking rationally is a great way to calm someone who is angry and I try to be the voice of reason without making someone feel that I am belittling them."

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30Medical Manager Interview Questions & Answers

1. Why did you choose a career as a medical office manager?

2.How would you handle a situation when a person who is not on a release of information requests medical information about his/her spouse?

3.In your opinion, what are some of the biggest problems in healthcare today?

4.Medical office managers are often the go-between for patients and providers. How would you handle an angry patient who refuses to speak to anyone but the physician regarding a complaint?

5.What experience do you have working with subordinates from diverse background?

6. What characteristics do you look for in candidates when you are hiring for a position?

7.If you had an employee who was accused of sharing a patient's personal information without consent, how would you handle that situation?

8.What is a common misconception that people have about a medical office manager?

9.Being a medical office manager can be very stressful. What are some things that you do to promote a healthy balance between work and your personal life?

10.How would your subordinates describe you?

11.Tell me about a time you had to deal with significant changes in your workplace. How did you manage those changes?

12.In the event that two employees have a disagreement that they are unable to resolve, how would you handle trying to ease the conflict?

13.What is one of your weaknesses and what do you do to help address/resolve it?

14.If a patient without an appointment comes to the office with a possible emergency situation, but demands to see a physician in the clinic, what would your response be?

15.If your medical office is facing an external disaster, what will you reaction to the situation be?

16.How do you approach dealing with an angry patient, and why?

17.If one of the employees that you supervise came to you and stated that she is experiencing 'burn out,' what would your response be?

18.How would you respond to a physician who is being rude to the office staff who are your subordinates?

19.Being a medical office manager requires great attention to detail and often multi-tasking. How do you keep yourself from becoming overwhelmed?

20.How do you go about handling an employee evaluation that requires you to give negative feedback?

21.Has there ever been a time that you had a disagreement with a coworker? If so, how was it resolved?

22.What are some things you would like for people to notice about your personality?

23.What makes you think you are a good fit for the medical office manager position here?

24.Do you participate in any outreach or volunteer work?

25.What do you enjoy most about being a medical manager?

26.How do you keep up with changes in trends related to medical management?

27.If you had a staff member whose employment had to be terminated, how would you handle the situation?

28.Do you anticipate any significant changes in your life within the next 2-3 years that may prevent you from continuing employment here, if you are offered a position here?

Medical Manager Mock Interview

How do you approach dealing with an angry patient, and why?

30Medical Manager Interview Questions & Answers

1. Why did you choose a career as a medical office manager?

2.How would you handle a situation when a person who is not on a release of information requests medical information about his/her spouse?

3.In your opinion, what are some of the biggest problems in healthcare today?

4.Medical office managers are often the go-between for patients and providers. How would you handle an angry patient who refuses to speak to anyone but the physician regarding a complaint?

5.What experience do you have working with subordinates from diverse background?

6. What characteristics do you look for in candidates when you are hiring for a position?

7.If you had an employee who was accused of sharing a patient's personal information without consent, how would you handle that situation?

8.What is a common misconception that people have about a medical office manager?

9.Being a medical office manager can be very stressful. What are some things that you do to promote a healthy balance between work and your personal life?

10.How would your subordinates describe you?

11.Tell me about a time you had to deal with significant changes in your workplace. How did you manage those changes?

12.In the event that two employees have a disagreement that they are unable to resolve, how would you handle trying to ease the conflict?

13.What is one of your weaknesses and what do you do to help address/resolve it?

14.If a patient without an appointment comes to the office with a possible emergency situation, but demands to see a physician in the clinic, what would your response be?

15.If your medical office is facing an external disaster, what will you reaction to the situation be?

16.How do you approach dealing with an angry patient, and why?

17.If one of the employees that you supervise came to you and stated that she is experiencing 'burn out,' what would your response be?

18.How would you respond to a physician who is being rude to the office staff who are your subordinates?

19.Being a medical office manager requires great attention to detail and often multi-tasking. How do you keep yourself from becoming overwhelmed?

20.How do you go about handling an employee evaluation that requires you to give negative feedback?

21.Has there ever been a time that you had a disagreement with a coworker? If so, how was it resolved?

22.What are some things you would like for people to notice about your personality?

23.What makes you think you are a good fit for the medical office manager position here?

24.Do you participate in any outreach or volunteer work?

25.What do you enjoy most about being a medical manager?

26.How do you keep up with changes in trends related to medical management?

27.If you had a staff member whose employment had to be terminated, how would you handle the situation?

28.Do you anticipate any significant changes in your life within the next 2-3 years that may prevent you from continuing employment here, if you are offered a position here?

29.What are some examples of ways that you like to promote building strong relationships within your staff?

30.How important is it for a medical manager to be a patient person?