How to Answer: Medical assistants often have to tend to nervous or frustrated family members, in addition to stressed patients. How do you approach offering support to your patient's loved ones?
Advice and answer examples written specifically for a Medical Assistant job interview.
29. Medical assistants often have to tend to nervous or frustrated family members, in addition to stressed patients. How do you approach offering support to your patient's loved ones?
How to Answer
Providing care to patients is, of course, the main objective of a medical assistant. However, family and patient supporters are naturally concerned and often anxious. Communicating your compassion and knack for comforting others will show an interviewer how well-rounded you are as a nursing aide.
Written by Ryan Brown on May 5th, 2021
Entry Level
"I know what it's like to be the family member who is worried about a loved one requiring critical care. I remember when my father was very ill. He had some nurses and nursing aides who were very kind and approachable. He had a few that were not so kind. I always try to remember how I felt when I was the one in need of support and to treat those family members with the same kind of respect and kindness that I wanted."
Written by Darby Faubion on January 22nd, 2019
Answer Example
"Caring for family members often requires as much patience as caring for our patients. They are naturally afraid of a possible difficult outcome with regard to their loved ones. I always try to speak kindly and offer time to answer questions and give family members an opportunity to talk about what concerns them. While every day does not offer as much free time as others, a few minutes can often make a big difference to a concerned family member."
Written by Ryan Brown on May 5th, 2021
Experienced
"Each family has a different dynamic. A skilled medical assistant tries to recognize the specific personalities of those for whom she is caring, as well as those of the loved ones. When time allows, I try to visit with the family members of my patients so that they know who is caring for their loved one and begin to build rapport with them. Having a good relationship between care providers and family members usually has a positive effect on the patient."
Written by Darby Faubion on January 22nd, 2019