Is there a type of patient or specific diagnosis that you find it more difficult to work with?

"I have come across some difficult patients in my career as a medical assistant. I would say the most challenging patients are those who do not follow their treatment plan yet tell me that they are. It's hard to work around dishonesty so I gently remind these patients that the only person they are hurting is themselves."

Behavioral issues and dual diagnosis, like a bipolar alcoholic, can make treatment extremely difficult. What can make treatment even more difficult are those who don't cooperate or follow through with the plan of care. Tell the interviewer about a particular situation or patient. Be sure to respect patient confidentiality when sharing any examples.

"When a patient doesn't take responsibility to start making changes that are constructive in their life, I find these cases very difficult. I do my best to empower them, because ultimately they are the ones who have control over their health and wellness. However, if they choose not to do the work, no plan of care will be effective."