Medical Assistant Mock Interview
Practice 34 Medical Assistant interview questions covering clinical skills, patient care, and HIPAA compliance.
Question 18 of 34
If a patient were to tell you that he does not agree with a doctor's orders, how would you respond?
Entry Level
How to Answer
Example Answer
Community Answers
Darby Faubion has been a Nurse and Allied Health Educator for over 20 years. She has clinical experience in several specialty areas, including pediatrics, medical-surgical, critical care, and hospice.
"If a patient were to tell me that she disagrees with a doctor's order, I would ask her what her concerns are and bring that information to my supervisor's attention. While the issue may be a lack of understanding on my patient's part, it is always best to have someone in authority be able to address concerns, especially in the event that the physician should be contacted and the order reviewed."
Ryan Brown created and launched MockQuestions in 2008.
An interviewer will often ask a question like this to see your response. It is OK to have an opinion. However, it is best to be very careful with how you respond to a patient's complaints. Feeding into a patient's feeling of negativity could cause a bigger problem to result. Remember, always listen to a patient's concerns, and then direct your thoughts/concerns to the appropriate person in a supervisory position. This type of question gives the interviewer a chance to see how you may handle a conflict.
Ryan Brown created and launched MockQuestions in 2008.
"Many times patients say that they don't agree with a doctor's orders because they do not understand the order. If a patient were to tell me that he has a concern about an order, I would ask what the concern is first, to make sure he has an understanding of what the order is and why the physician chose it. If I can explain an order/procedure to a patient in a way that he can understand it, I will. If I feel like the patient's concern is not based on lack of knowledge, but that he truly disagrees with an order, I will tell him that I am going to speak to my supervisor so that his concerns can be addressed."
Interview Coach
Jaymie
A real coach, not AI. I read every answer myself and write back with personalized feedback.
Typically responds within 24 hours.
0 - Character Count
Unlock All 34 Medical Assistant Questions
Unlock expert responses to clinical scenarios and patient interaction questions.
Get StartedJump to Question