If a patient were to tell you that they do not agree with a doctor's orders or diagnosis, how would you respond?

"I would respond by asking discovery questions and digging deeper into the patients' concerns. Complete communication is the key to delivering empathetic care. As an experienced LPN, I know there is a critical connection between a patients' understanding and the speed or likelihood of their recovery. When every party is on board with a patient care plan, including the patient and the doctor, we increase the chance that the person will recover."

With a potentially controversial situation like this, it is okay to have an opinion. However, it is always best to keep your delivery professional and as neutral as possible. Feeding into a patient's feelings of negativity could cause a bigger problem in the end. Remember, as an LPN; you should always listen to a patient's concerns and then direct your thoughts to the appropriate person in a supervisory position. This type of question gives the interviewer a chance to see how you may handle conflict in the workplace.

"Many times patients say that they don't agree with a doctor's orders because they do not understand the order. If a patient were to tell me that they had a concern, I would ask what the concern is to make sure I approached the situation from a place of full understanding. If I can explain an order or procedure to a patient in a way that they can more easily understand it, I will. If I feel like the patient's concern is legitimate, I would speak to my supervisor and address the issue formally."