How have you managed potential payment problems with your customers?

How to Answer

The interviewer wants to hear that you hold your customers accountable for payments while remaining positive and professional when working through payment problems. A great example of this scenario is an excellent long standing customer who simply made a mistake with a payment at one point in time. Give the interviewer a high-level overview of a time when you had a payment issue with a customer. Define the problem, and share how you realized there was an issue. If the customer was a long standing excellent customer, be sure to mention that you have worked with this customer many times in the past and there was never a mistake before. You knew the customer had good intentions, and it was probably an honest mistake on their part. Next, share how you responded to the situation by courteously addressing the situation with the customer to resolve the issue. Be sure to mention that most customers are wonderful about their payments, and the challenging ones are few and far between. Share that you focus on the good customers and happily work through any bumps in the road that occur along the way!

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How to Answer: How have you managed potential payment problems with your customers?

Advice and answer examples written specifically for a Junior Accountant job interview.

9. How have you managed potential payment problems with your customers?

How to Answer

The interviewer wants to hear that you hold your customers accountable for payments while remaining positive and professional when working through payment problems. A great example of this scenario is an excellent long standing customer who simply made a mistake with a payment at one point in time. Give the interviewer a high-level overview of a time when you had a payment issue with a customer. Define the problem, and share how you realized there was an issue. If the customer was a long standing excellent customer, be sure to mention that you have worked with this customer many times in the past and there was never a mistake before. You knew the customer had good intentions, and it was probably an honest mistake on their part. Next, share how you responded to the situation by courteously addressing the situation with the customer to resolve the issue. Be sure to mention that most customers are wonderful about their payments, and the challenging ones are few and far between. Share that you focus on the good customers and happily work through any bumps in the road that occur along the way!

Next Question