Facility Manager Mock Interview
Master 35 Facility Manager interview questions covering operations, budgets, compliance, and emergency response.
Question 7 of 35
How would you handle a contractor that was underperforming?
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Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"I would have a conversation to find out if there was a good reason why they might be underperforming. If possible, I would provide training or additional resources to assist."
Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
Contractors and employees are required to meet certain performance standards. The interviewer wants to know how you would handle someone that isn't meeting those standards.
Ronda Barnes is an HR professional with over 10 years of experience in career development and strategic staffing. She has a master’s degree in Human Resource Development and a graduate certificate in Online Learning and Teaching.
"I like to have regular conversations with my contractors so they know how they are performing. If one was underperforming, I would address the areas that were missing the mark and come up with a performance improvement plan. I would give them time to improve and take additional measures if they continued to underperform."
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Anonymous Answer
Have a conversation exploring why. Come up with a plan to address any outstanding issues. If unresolved review contracts for additional options. Ensure they have the resources and support. I've learned that having good relationships with contractors is key and you can usually catch issues before they escalate
Stephanie's Feedback
Your response is very positive and shows a growth mindset, which is such an important skill for managers to have. However, I suggest being a little more specific around your plan for "reviewing a contract for additional options." Would you put the contractor on a performance plan with clear goals? What would your follow-up be? What would you do if the contractor continued to underperform?
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