How would you handle a member of the care team who clearly wasn't pulling their weight on the team?

Consider what is best for the patient in the end. If the team member's lack of care puts a patient at risk, talk about how you would have an immediate conversation with the employee. If the person was having an off day, talk about how your ability to build a good rapport with your entire care team would enable you to have a professional, caring, and frank conversation with any member of your care team in this situation.

"I pride myself on my ability to build respect and trust with all staff that I work with. This includes everyone on the team, from the receptionists to the hygienists. This trust and respect enable me to have a clear and respectful conversation with any staff member that isn't pulling their weight. I would end my conversation on a positive note by telling them that I believe in them. If the situation put the health of a patient at risk, I wouldn't hesitate to escalate it to the manager or supervisor of that staff member."