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Data Scientist Mock Interview

Question 28 of 30 for our Data Scientist Mock Interview

Data Scientist was updated by on October 13th, 2021. Learn more here.

Question 28 of 30

What experience do you have conducting text analytics? Describe a project you worked on that required text analytics.

"Text Analytics is the process of creating meaning out of written communications. A common usage of this is in a customer experience context - examining text that was written by, to, or about customers. This helps find patterns and topics of interest and then enables the organization to take action based on what it learns. While working on a recent project involving the review of a service our organization provides, I examined the email communications between our support team and the customers. My analysis identified a specific issue that customers inquired about frequently. We then reviewed the documentation related to this and realized that it was vague and somewhat confusing. After updating the information and performing subsequent text analysis, I confirmed that the number of customer inquiries about this issue had dropped by 70%."

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How to Answer: What experience do you have conducting text analytics? Describe a project you worked on that required text analytics.

Advice and answer examples written specifically for a Data Scientist job interview.

  • 28. What experience do you have conducting text analytics? Describe a project you worked on that required text analytics.

      How to Answer

      This is another technical question which the interviewer will ask to confirm your skills and experience as a Data Scientist. They want to ensure that you are qualified for the job and are familiar with a specific process that they use to analyze data to improve the results of their operations.

      Written by William Swansen on October 13th, 2021

      1st Answer Example

      "Text Analytics is the process of creating meaning out of written communications. A common usage of this is in a customer experience context - examining text that was written by, to, or about customers. This helps find patterns and topics of interest and then enables the organization to take action based on what it learns. While working on a recent project involving the review of a service our organization provides, I examined the email communications between our support team and the customers. My analysis identified a specific issue that customers inquired about frequently. We then reviewed the documentation related to this and realized that it was vague and somewhat confusing. After updating the information and performing subsequent text analysis, I confirmed that the number of customer inquiries about this issue had dropped by 70%."

      Written by William Swansen on October 13th, 2021

      2nd Answer Example

      "Text analysis is the process of examining written communications to discover trends or create meaning. It involves sentiment analysis, key phrase extraction, and entity recognition. It usually is used with customer communications to improve a product or service. While working on a recent project to determine which of our company's services customers found the easiest to use, I analyzed email exchanges between the sales team and their customers. The results revealed that while customer surveys indicated that one service was the most popular, the email exchanges found that the customers actually enjoyed using another service more. This enabled the company to adopt some of the features of this service to improve customer satisfaction with the other ones we offered."

      Written by William Swansen on October 13th, 2021

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