Tell me about your customer service experience.

"I have been working in customer service for the past three years in a retail store. I have learned how to listen and show empathy whenever a customer has an issue. I am also very experienced in meeting customer needs and problem-solving. I really enjoy helping others, which is why I am excited about this opportunity! I'm ready to take my experience to the next level."

Some people enjoy making the customer happy and receiving positive feedback after an interaction. Others like the satisfaction of solving problems. Explain your experience to show the interviewer that you treat customers with respect and take great care to resolve issues. Customer service experience is not always a requirement, but very helpful for a position as a campus tour guide! If you haven't worked in customer service, share any relevant work or volunteer experience.