"Last year, I was working in a retail position at a mall around the holiday season. It was my first retail holiday season, so I wasn't sure what to expect. In early December, we started to get extremely busy, and at first it felt like I was never able to recharge since we were so busy day after day. It seemed like the busier we were, the more rude and impatient our customers would become. I worked hard to maintain my positive, customer-focused attitude throughout. After the first full week, I was cleaning up after closing with my supervisor. I asked for advice on how to maintain my energy and disposition for the duration of the season, and he had great advice. He told me that a lot of my experience will come down to my attitude, so I need to consider how I'm framing my time. The next day, I got myself a gingerbread latte to get in the spirit and reminded myself that I had the power to spread more joy and make a stressful time more enjoyable for our customers. From that point on, it almost felt as though I was dancing through each day - and they started to fly by!"