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Barista

25 Interview Questions & Answers

INTERVIEW COACH
Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune 500 executives find success in their career.
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Have an upcoming Barista interview? Browse questions below or request one-on-one coaching with an interview expert.
Tell me about a time when you mixed up a clients' order. How did you fix the situation?
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TOP ANSWERS
Example #1
"When I first started my current job, I was a bit overwhelmed with the variety of drinks our customers ordered. One day, I mixed up three orders in a row. It wasn't because I didn't know how to make the drinks. It was because I wasn't actively listening, due to nerves. I made a Caf? Mocha instead of a Caf? au lait. Then, a Frappuccino instead of a Caramel Macchiato. I apologized profusely and quickly repaired the situation by making the correct drinks and offering to pay for the ones I made in error. Now, I am sure to actively listen to every customer as they place their specific orders."
Example #2
"Luckily I have never mixed up an order related to a food allergy; however, in my first year as a server, there were a couple of instances where I forgot how a customer wanted their steak done or the accompaniments they chose. I started to write down my orders, and then as I learned the menu and gathered memorization and recall techniques, I was able to better rely on my memory. Of course, when I have mixed up orders in the past, I assume the blame, apologize, and repair the situation as soon as possible."
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