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Top 15 Host or Hostess Interview Questions
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Host or Hostess
March 19th, 2017

Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty table if they do not have a reservation and making sure they have everything they need to ensure a pleasant dining experience. They also coordinate with the kitchen staff to ensure that all diners' requests are met and as quickly as possible. In some establishments hosts and hostesses arrange dining reservations and organize parties and other services on request for special occasions.

A high school diploma or GED certificate is usually sufficient to land a job as a host or hostess. While the educational requirements are not very high, hosts or hostesses are required to have exceptional soft skills in terms of customer service, communication, tactfulness and dining etiquette. They must be familiar with the restaurant's offerings and any special menus and be able to deal with all types of customers.

Be prepared to wow your interviewer with your charm and outgoing personality if you want to get that host or hostess job. Your interviewer will ask you questions about what makes you particularly suitable for the job and if you have any weaknesses in this area. Your appearance will matter at a host or hostess interview so take great care of your grooming. Answering all questions confidently is another plus point in your favor. Nobody wants to hire a nervous host or hostess in their restaurant. Reading through host or hostess mock interview questions can be of invaluable help in this area as you can prepare and practice your answers in advance.
Host or Hostess Interview Questions
2 of 24
What are your greatest weaknesses?
 
User Submitted Interview Answers
1.
My lack of experience, in this field of work. But I believe I have many attributes to bring to this company.
 
2.
Being more outgoing when talking with customers.
 
Question
3 of 24
How do you fill your downtime?
 
User Submitted Interview Answers
1.
Make sure that the hostest area is clean, ask the servers if they need any help, and answer phones or assist customers.
 
2.
Make sure all of my hostess duties are completed, helping servers that may need it, making sure that all of the silverware is rolled.
 
Question
4 of 24
How would you deal with an angry customer?
 
User Submitted Interview Answers
1.
I would first listen to all of concerns, sometimes customers just want their frustrations to be heard. Then I would then follow up with a sincere apology and ask if there is anything I can do to help mend the situation.
 
2.
I will answer him/her calmly and ask what the problem is and talk to the manager, also apologie him/her for those things.
 
Question
5 of 24
Why is it important to smile at every guest?
 
User Submitted Interview Answers
1.
It is extremely important to smile at every guest, because hostesses are the first people diners come in contact with, which adds to their positive dining experience.
 
2.
It will be my job to make sure that all guests are having a great experience.
 
Question
6 of 24
How long would you expect to work for us if hired?
 
User Submitted Interview Answers
1.
I look forward to spending many years here at IHOP
 
2.
I plan to stay for at least over a year.
 
Question
7 of 24
Describe yourself in three words.
 
User Submitted Interview Answers
1.
Happy, Honest & dependable.
 
2.
Friendly, Efficient, Organized.
 
Question
8 of 24
What qualities make you the best person for the job?
 
User Submitted Interview Answers
1.
My hours are open and flexible and I have reliable transportation which means I can be depended when there's a need for an emergency fill-in.
 
2.
I am more happy, jolly, easy to approach, hardworking, positive, More experience with customers behaviour, got longer patience...
 
Question
9 of 24
Have you ever had a situation that kept you from being on time to work? How did you handle it?
 
User Submitted Interview Answers
1.
No. I even try to make any health appointments on my scheduled days off that way I'm not missing a day of work.
 
2.
I always attended my shifts unless it was medical, and even then I would help and try and find someone to cover the shift.
 
Question
10 of 24
How do you handle stressful situations?
 
User Submitted Interview Answers
1.
I calm down and then find a solution .
 
2.
I do what is required of me at that moment to better deal with it and after the stress has dissipated I take a deep breath and calm myself down.
 
Question
11 of 24
Why do you want this job?
 
User Submitted Interview Answers
1.
Because I would rather be doing something useful with my skills than waste time at home doing nothing productive.
 
2.
Because I'm in a part of life that I've found is lacking social engagement; my kids are grown and I live on my own and need more people to talk to.
 
Question
12 of 24
Tell me about your experience.
 
User Submitted Interview Answers
1.
From greeting customers, to showing them their tables and presenting menus I can do all in the most effective way.
 
2.
I am extremely friendly and outgoing, which will make good connections with guest from the moment they walk through the door.
 
Question
13 of 24
Describe your ideal job.
 
User Submitted Interview Answers
1.
One that encourages a family environment amongst its employees.
 
2.
A company which am able to use my knowledge and experience I have.
 
Question
14 of 24
Give me an example of how you have been reliable in the past.
 
User Submitted Interview Answers
1.
Very reliable I often have gone into work earlier if needed.
 
2.
I would considered myself reliable, I am never later, always make it in for my shifts, and always lending a helping hand.
 
Question
15 of 24
How have you used your communication skills to resolve conflict at work?
 
User Submitted Interview Answers
1.
I have good communication skills, I know when things are right and when they are wrong and I know how the customer feels within the environment and therefore I either fix a problem or satisfy the customers.
 
2.
My communication skills is one of my best assets. As I said, being an actress has made me a very speaker and communicater.
 
Question
16 of 24
What are your greatest strengths?
 
User Submitted Interview Answers
1.
I am hardworking, empathetic, a good listener, funny, persistent, and loyal.
 
2.
I'm adaptable and a quick learner.
 
Question
17 of 24
Tell me about a time when you gave excellent customer service.
 
User Submitted Interview Answers
1.
I haven't really worked before, but I am a fast learner, and my listening skills could help.
 
2.
They are very good as I can cater to each customers needs.
 
Question
18 of 24
In case of an emergency, what would be your course of action?
 
User Submitted Interview Answers
1.
Follow the rules according to the employee manual.
 
2.
Following the protocols set aside by the company.
 
Question
19 of 24
What is the most recent skill you have learned that will assist you in this role?
 
User Submitted Interview Answers
1.
My psychology classes make it easier to understand people, and I've learned that in conversations, that if you are uncomfortable, eye contact can consist of anywhere on the face, so it feels less awkward.
 
2.
I've learned that you have to be very patient and polite. This will assit me in a lot of situations in being a hostess.
 
Question
20 of 24
How do you take criticism?
 
User Submitted Interview Answers
1.
I take it, and use it to my advantage. I try to realize it is not personal.
 
2.
Positive so that I can correct my self.
 
Question
21 of 24
How would you keep our patrons satisfied?
 
User Submitted Interview Answers
1.
Providing guests with friendly and effective service while answering their queries in a professional and polite way.
 
2.
Smile at them, speak to them first, and see if there is anything they need.
 
Question
22 of 24
What skills are essential for this position?
 
User Submitted Interview Answers
1.
I believe leadership, communication and politeness.
 
2.
Listening skills, computer skills, people skills.
 
Question
23 of 24
Do you have any questions about the job description?
 
User Submitted Interview Answers
1.
There was no job description but I am aware of what is expected.
 
2.
Yes, and I believe I could do it.
 
Question
24 of 24
Why should we hire you?
 
User Submitted Interview Answers
1.
Because I have a sense of humor and I am a fast learner and you could say that I am a beginner but I am a fast learner I am very caring towards the people around me.
 
2.
Because I am someone who is eager to learn and who can learn fast.
 
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