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Top 20 Host or Hostess Interview Questions

Question 1 of 24
What are your career goals?
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Question 2 of 24
What are your greatest weaknesses?
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To successfully answer this question, you will need to be strategic! First, think of an area where you can improve. For example, maybe you could do a better job of taking initiative to solve problems before they become an issue. Your self-awareness is already a strength! Your insight that you need to grow in this area shows the interviewer that you know you have room for improvement and that you have a desire to grow. Now, think about how you can explain what you're doing to improve. Paying closer attention to detail and noticing body language are two ways you can be more perceptive. Solving problems before they start takes a lot of observation and awareness. Talk about how you are working to improve!
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Question 3 of 24
How do you fill your downtime?
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"Usually I ask the servers if they need any help busing the tables or rolling silverware. There is always something to do, so I try my best to help the rest of the team when I can."
Show off some of your skills by talking about how you take initiative and make an effort to help the rest of the team. List off any responsibilities that you think could be helpful to do in your extra time. There is usually side work, like sweeping the floor and filling salt and pepper shakers. Let the interviewer know that you can keep yourself busy by helping the team and taking care of your responsibilities.
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Question 4 of 24
How would you deal with an angry customer?
Professional Answers Preview
"I stay calm, and I listen. I'll let a customer vent as long as they need to. Then I empathize and look for a solution or a compromise."
Keep it simple. Think through the steps you take when handling demanding customers. Be prepared to give an example of how you have dealt with these types of customers in the past. If it's all new to you, be honest! Explain how you would use your communication and listening skills to relate to customers and calm them down. And tell them you're learning! You aren't expected to know everything in a new job, so just relax and do your best!
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Question 5 of 24
Why is it important to smile at every guest?
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Question 6 of 24
How long would you expect to work for us if hired?
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Question 7 of 24
Describe yourself in three words.
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Question 8 of 24
What qualities make you the best person for the job?
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Question 9 of 24
Have you ever had a situation that kept you from being on time to work? How did you handle it?
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Question 10 of 24
How do you handle stressful situations?
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Question 11 of 24
Why do you want this job?
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Question 12 of 24
Tell me about your experience.
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Question 13 of 24
Describe your ideal job.
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Question 14 of 24
Give me an example of how you have been reliable in the past.
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Question 15 of 24
How have you used your communication skills to resolve conflict at work?
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Question 16 of 24
What are your greatest strengths?
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Question 17 of 24
Tell me about a time when you gave excellent customer service.
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Question 18 of 24
In case of an emergency, what would be your course of action?
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Question 19 of 24
What is the most recent skill you have learned that will assist you in this role?
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Question 20 of 24
How do you take criticism?
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Question 21 of 24
How would you keep our patrons satisfied?
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Question 22 of 24
What skills are essential for this position?
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Question 23 of 24
Do you have any questions about the job description?
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Question 24 of 24
Why should we hire you?
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User-Submitted Interview Answers

Question 1 of 24
What are your career goals?
User-Submitted Answers
1.
Grow in hospitality industly.
2.
To become a teacher for mental and behavioral disordered children.
3.
My career goal is too further my knowledge in the hospitality and restaurant business.
4.
To become the best worker.
5.
To provide highest degree of satisfaction to the guests.
6.
I would love to become a photographer and be my own boss one day, but I am taking up this job in order to make connections, earn money, and gain experience in the work field.
7.
To become a manager of my own company some day.
8.
Process Optimization, 5%-8% reduction costs.
9.
I would like to work oversees with non-profits.
10.
My career goals to have enough money to support myself.
11.
I want to be a guidance counselor.
12.
My career goals are to build a company where we can donate to those in need. Build homes for them, schools, churches, shelters by supplying them with everyday needs and building their characters to get them ready for society and the workplace.
13.
My career goals are to become a Veterinary Technician.
14.
I would like to be employed steadily for a long time.
15.
I want to attend college, then law school, become a paralegal and be a freelance makeup artist on the side.
Question 2 of 24
What are your greatest weaknesses?
User-Submitted Answers
1.
I care too much. I expect a lot from myself at times, but the best part is that I try to do my very best.
2.
My greatest weakness would be that I tend to be very critical of my own work. Like, I can easily waste time checking and rechecking my work over and over. Now I am aware of what to look for in being such a stickler, so I am always making a conscious effort to trust myself and my quality focus more and not be so incredibly critical of my work. I know that there is a limit to proofreading.
3.
Pussy, sorry but its true.
4.
My greatest weakness is that I can get.
5.
I tend to talk too fast sometimes however I have myself aware of this and have even taken a public speaking class to become even more aware and conscious of it.
6.
I can be overly gregarious or too friendly to strangers.
7.
My greatest weakness is not always asking for help when I need it because I like to be independent with my responsibilites and work which makes me not want to cause anybody else's job to become more difficult.
8.
I would greet them, let they have a sit and give them a glass of water and then listen to them and give them support and advice.
9.
Well my greatest weakness is afraid of spiders.
10.
My greatest weakness in relation to this job would be lack of experience. Also since I am very outgoing I sometimes appear to not be focused although I am.
11.
I can be a bit of a perfectionist and have very high expectations of myself so sometimes I beat myself up if I think I can do better.
12.
My biggest weakness is that I am very critical of my own work. I have always prided myself on making sure my work is excellent and error free. While this is a good skill to have in the workplace, sometimes it can go to extremes. It is easy for me to waste time checking and rechecking my work. I'm aware of what to look for in being such a perfectionist, so i'm trying my best to make an effort to trust myself and the quality of my work and not be so critical of myself. There is a limit to proofreading.
13.
What do you know about our company.
14.
Focusing on one task at a time.
15.
I have to be nice to almost everybody.
Question 3 of 24
How do you fill your downtime?
User-Submitted Answers
1.
I would ask around to other employees to see if there was anything that they could possibly need help with.
2.
You stay busy by checking on others workers in your area to see if they need any help. You also stay busy by seeing if theres a problem in the restauraunt that needs to be fixed and seeing if you can fix it its many ways.
3.
Clean or help out other people.
4.
Try to see if my coworkers need help with something and keep my area organized and ready for when the next customer comes in.
5.
Help out around the restaurant with things like rolling silverware and clearing tables.
6.
Tidying up needed areas. Preparing for the next customers. Seeing if your services are needed elsewhere. Checking up on future reservations.
7.
I tend to find activities to do at work. If there are no clients, I would clean tables or restock items for the waiters.
8.
I am a very active person . I don`t like to sit still.
9.
I will usually find something to do, organize clothes, count the change in the register.
10.
Look for things to do or clean.
11.
Most likely I would see if there was anything else I could do to help out some of my coworkers or whatever needs to be done around the restaurant.
12.
I stay busy by making sure my work is done and checking it twice.
13.
I would clean tables make sure everything on the table was full such as salt pepper I would clean the booths and tables make sure there was silverware rolled make sure that my area is clean and presentable.
14.
Find if there is anything else to help with in the restaurant.
15.
Help out coworkers if they need help and spend time cleaning.
Question 4 of 24
How would you deal with an angry customer?
User-Submitted Answers
1.
I would remain calm and immediately try to accommodate the customer with an apporopoate alternative.
2.
I would listen to the customers complaints and handle the situation in a peaceful manner.
3.
I would sympathyze with and acknowledge everything that customer is so that feeling are validated and then I would do what ever I can to make the customer happy.
4.
I would show empathy to the customer. Make sure not to interrupt them, and listen to everything they have to say. Try to really understand how the customer is feeling.
5.
I would handle an angry customer with the same respect I would any customer. I would allow them to tell me what the issue is so that I can assess the situation and calmly try to help them the best I can.
6.
Listen actively, apologize emphatically and resolve the issue as quickly as possible. Throw in something for their troubles.
7.
I would be so nice to them offer anything they would want and let them be in control!
8.
Remain calm, try to get to the root of the problem and then handle the situation appropriately.
9.
Firsly I kept calm behaviore and lesten gust carefully what he or she is trying to then I take action.
10.
First thing I would do is determine why they are upset and apologize for it. Then, I would ask them what I can do to help rectify the problem, and takes steps as necessary.
11.
What do you know about our company.
12.
I will stay control and first listen guest and after find solution.
13.
Based on my experience and training, I learned to let them vent and never cut them off while they're saying their bit. I would not be rude to them, but I will be calm and not take any bad thing they say personally. I would then proceed to analyze the situation and diffuse the situation on my own. If a manager's assistance is absolutely needed, only then will I call the manager to get involved.
14.
Ask them what the problem is. Consult with a manager on how to best solve the problem.
15.
Calmly listen to their complaints, and accommodate with whatever they need. Do everything to make sure they walk out satisfied.
Question 5 of 24
Why is it important to smile at every guest?
User-Submitted Answers
1.
Very important, this shows customer how important and welcomed he or she is.
2.
Very. One smile can make one persons whole day (& and experience at IHOP) much more enjoyable and memorable.
3.
It is important because it's the way to show the respect and way of welcoming every things.
4.
Very important a smile a day keeps the sadness away.
5.
Very important. I think that you have to make all the guests feel welcomed.
6.
I think it is proabably the most imporant part, because a smile is something that can make someones day. I think it is amazing hospitality to smile at all of the customers to ensure they feel welcome.
7.
I think that is the most imporant part, smiling at every guest shows great hospitiality and also shows that they feel welcome in our resturant and that they feel invited as well.
8.
That should be done every day no matter what.
9.
Very important. A smile really can tell how friendly a person is going to be. Whenever I don't get a smile from a hostess I think to myself oh she is having a bad day or oh she might not be very friendly.
10.
It's extremely important. A hostess is the first thing they see and the last thing they see so it's essential to providing guests with an upbeat and positive experience. It brings in business. A scowling hostess will only deter guests.
11.
Very important, to make every guest comfortable.
12.
It is critical! As I said before, a hostess is the face of the establishment so you have to always look and feel welcoming to every person who walks in whether they may just be asking for directions in the town- or they have made a reservation.
13.
As a hostess, smiling is the most important thing to remember. Smiling makes people naturally feel welcomed.
14.
Extremely important. A smile is likely the first thing the guest sees and therefore it will likely dictate the note of the whole experience. In a sense me smiling at a guest will reflect the positivity and good hearted nature of the restaurant and company as a whole.
15.
Very important I am the very first person they see, and it should be positive.
Question 6 of 24
How long would you expect to work for us if hired?
User-Submitted Answers
1.
I would expect to work for an overall long period for example with a one year contract.
2.
I am a very loyal person and your company is a well established organisation, somewhere I would be happy to work for a very long time.
3.
I expect this position to work well for my personality and schedule for quite a long time.
4.
I would like to work for quiet awhile. If at all possible.
5.
Most likley till the end of high school.
6.
If hired, I would hope to work for you for a while. I just moved to the area, so I am hoping to stay.
7.
I am available for the foreseeable future.
8.
Until I graduate highschool.
9.
I can see myself working here throughout college, as I will be attending SUNY Adirondack this upcoming fall.
10.
More than a year I am not a usual person to move job to job just handle and stay with the same job.
11.
I would plan on working at JB's until I graduate and or move away.
12.
At least the next 1-2 years.
13.
Until I graduate college next summer.
14.
What do you know about our company.
15.
I hope as long as I can improve my knowledge and skills and how long company need me.
Question 7 of 24
Describe yourself in three words.
User-Submitted Answers
1.
Honest, trustworthy, dependable.
2.
Motivated, Punctual, and Sweet.
3.
Respectful Honest Trustworthy.
4.
Outgoing, nice, open minded.
5.
Honest, responsible, a leader.
6.
Enthusiastic, caring, and compassionate.
7.
I would ask my supervisor if there is anything that I can help with.
8.
Passionate, Efficient, Charismatic.
9.
Reliable, honest and patience.
10.
Hardworking, responsible, caring.
11.
What do you know about our company.
12.
Confident, positive and enthusiastic.
13.
Polite, comunicative and passional.
14.
Polite, efficient, dependable.
15.
Fun, professional, happy.
Question 8 of 24
What qualities make you the best person for the job?
User-Submitted Answers
1.
I feel can express myself better in English than other candidates can. I'm able to switch from Italian to English and vice versa rapidly and efficiently.
2.
Integrity and my word that you will always receive 100% from me in the work that I do.
3.
I cannot tell what other candidates do or cannot do. I can only tell you what I can do for this company. I believe that there is nothing better than hiring a person who who wants to live his/her dreams. Because you can be rest assured that this person will not just work hard but would be working with passion to fulfill her dreams..
4.
I can bring something fun and new to the business.
5.
I can give a pleasant working environment, I am very friendly and sociable with others. I always make sure my job my first priority and I am not on my cellular device.
6.
I can provide a great first impression through a warm and friendly greeting as well as listening to the customers needs and wants.
7.
What I can do for you is that I always get things done and on time, whatever you gave me I will complete it although it will be very hard for me but I will ensure that the work will be perfect. Besides, I also think differently from others which means that I have a creative thinking and it will come true if you give me an opportunity to perform my skills.
8.
What I can do for you is that I always get things done and on time, whatever you gave me I will complete it although it will be very hard for me but I will ensure that the work will be perfect. Besides, I also think differently from others which means that I have a creative thinking and it will come true if you give me an opportunity to perform my skills.
9.
I can provide a sense of direction if things get ourlt of order, act as a voice of reason to an angry customer and maybe another employee, and provide efficient work.
10.
I can give you person who is eager to learn something new and who enjoys interacting with all types of people.
11.
I'm experienced but I still have a fresh face and an open mind.
12.
I enjoy being around people, even strangers, and will be able to use my interpersonal skills to ensure customer's are as satisfied as possible .
13.
Well I am kind and I dont show anger even on tough times.
14.
I am willing to do any busy work that is needed, I also enjoy talking to people so I would be very welcoming and friendly to the costumes.
15.
What do you know about our company.
Question 9 of 24
Have you ever had a situation that kept you from being on time to work? How did you handle it?
User-Submitted Answers
1.
No, I cannot imagine that. Communication in the workplace is extremely important. realizing that, if an emergency comes up, I try to communicate that to management as soon as possible.
2.
No I have always shown up for work.
3.
Not without calling in 5 hour ahead of time.
4.
I am very committed to being punctual and not missing days. I can say that because in my present work, I am always expected to be there whether I am tired or sick.
5.
My father and I both experienced the same life threatening illness and I skipped work then.
6.
The only time I have ever missed work was due to either Illness or when I recently had a family emergency.
7.
Well this is my first job.
8.
I believe in honoring my commitments and as such I only miss work or other engagements when I am ill.
9.
What do you know about our company.
10.
Since I've never been employed, I can't truly answer that. But I can say that I can't picture myself being late because I don't live very far and I'm not in any after school activities at the moment .
11.
I've never been employed before, but I don't expect to miss work unless it's an emergency.
12.
No. I take jobs very seriously. I believe attendance is very important.
13.
No. I take jobs very seriously. I believe attendance is very important.
14.
No. I'm very responsible on that.. If anything I have an emergency I will let them know right away.
15.
I have never had an actual job.
Question 10 of 24
How do you handle stressful situations?
User-Submitted Answers
1.
I'm not a person who has a difficult time with stress. When I'm under pressure, I focus, and get the job done.
2.
Stay clam, and deal with the situation.
3.
Stay calm, take deep breaths, clear my head and focus on handling the situation.
4.
I try to stay calm and access the situation with the most positive attitude possible.
5.
Very well. I try to stay focused and get the job done.
6.
I take a deep breath calm down and try to breakdown the situation and figure out step by step what I need to do.
7.
By taking a deep breath and continue to stay positive.
8.
I learn and grow from stressful situations, I work faster when I am in a stressful setting.
9.
To handle stressful situations, I always try to stay focused on the task at hand. And if the situation become too overwhelming then I count to 5, gather my thoughts and continue to work it out.
10.
With calmness I try to solve the situation.
11.
I try to breath deeply and consider all my options.
12.
I handle them with peacefulness and try to calm down anybody if I can.
13.
I try to stay positive and look for the good in every situation, so when something stressful is occurring I like to break it down and figure out how to make the most of it or improve the situation.
14.
I try to control myself and dont let the stress control me.
15.
I try to not let things bother me when at work.
Question 11 of 24
Why do you want this job?
User-Submitted Answers
1.
I want something different. I have worked in a doctors office for so long I would really just like a chance to learn something new that I could possibly be good at.
2.
I want this job because I love the amosphere and energy it provides, I already am trained in this area and It is a good way to pay for college.
3.
As I said before I love being around customers, and this job is based on working with them,
4.
I want this job because this is the job I have been dreaming of ever since I was 14 years old other than being a waitress. I want this job because I need to stay busy im getting older so I feel that I have to learn responsibility I also want this job because I am a senior in high school and senior year is exspensive and I feel that this job will help me out alot.
5.
I just time to get one I need to start getting money to pay my expenses.
6.
Because one I have always wanted to the see how this job works and too it allows me to be in a constant communication with other in a different perspective from all the other jobs.
7.
I think it would be a real step up from the job I'm working now and it could propel my career in the direction I'm hoping for.
8.
I want this job because my brother and sister both worked here and they both had great experiences here as there first job. I think it is a great place to learn good work ethic and how to work in this environment.
9.
My passion for hotels and restaurants start when I had 7 years and saw first 5 star hotel. I was knew I will want to do that whole my life so I finish college for tourism and hospitality managment and I hope I can improve knowledge in the same.
10.
I would love to be in the industry because I love getting to know new people and I would like to learn as much as I can about the different positions there are in a restaurant because I enjoy the environment of being around people and working at a fast pace .
11.
I would love to improve on the skills that I already have and be able to finally apply them to a stable job. I hope that I can expand on a lot of my personal goals and prove to myself that I can work independently.
12.
I would love to improve on the skills that I already have and be able to finally apply them to a stable job. I hope that I can expand on a lot of my personal goals and prove to myself that I can work independently.
13.
I am excited to see what can of challenges you can give me.
14.
Ive visited this restaurant before and I love the atmosphere and the staff, I thought I would fit the qualities of this job just like my previous job, I care about the customers, and making it a happy and welcoming work space, when I heard of the opportunity of job offerings, I thought my qualities could fit your job opening.
15.
I love to be busy all day, it makes me motivated to be working nonstop and I love getting work done.
Question 12 of 24
Tell me about your experience.
User-Submitted Answers
1.
I actually have no experience as a hostess but I have worked in customer service situations before.
2.
As I hostess I play a very big role in the company because I am the first person the customer meets. Therefore it is my duty to provide everything that red lobster stand for and be polite and spark up a conversation and just whatever I can to make the customer feel warm and welcome.
3.
I'm very a people person I love to talk to new people and I'm really just open.
4.
I started as a receptionist and I worked for basically a year as a receptionist. There I fine tuned my communication skills and improved on my ability to provide excellent costumer service. Then I started at Deanna's, which is a bar and grill. I've been working there for about 9 months and I really enjoy it. I love meeting people and talking to them, and I love working with my servers to help the restaurant run smoothly. I really feel at home there. But I feel like I could step up my game now and move onto a bigger restaurant, so thats what I'm looking for right now.
5.
Since this will be my first job I have little experience hosting. But I have helped in many special Olympic events which deals with talking to people and helping them, so I am a strong communicator.
6.
The job including from greeting customers to showing them their tables.Sometimes presenting them menus, and also be ready to listen guests special wishes and be ably to try accomplish the same or find another solution.
7.
I have no expertise in being a hostess but I have been serving customers for over a year.
8.
I know that as a hostess it's my job to welcome and greet incoming customers with a smile, to seat the customers in a satisfying spot to them and the server, and to answer phone calls.
9.
I am a very upbeat person, fast learner, excellent at multitasking and a huge team player.
10.
I like it ! It's very easy and fun.
11.
I have had a fair amount of experience as a hostess.
12.
Working at mcdonalds I know how important customer satisfaction is, and when you are a hostess, you are what customers see, and you want to be friendly, and welcoming to the restaurant.
13.
I understand that I am the face of the company and am the first person to be seen and to greet you when you walk in the door and that I am responsible for making sure the customers are satisfied with their dining experience.
14.
As a hostess, I will be expected to greet customers and make them feel welcome, show them to their seats, and give them their menus.
15.
Polite, welcoming customers with a big smile and helping my co workers.
Question 13 of 24
Describe your ideal job.
User-Submitted Answers
1.
I'm not a person who has a difficult time with stress. When I'm under pressure, I focus, and get the job done.
2.
A place that keeps me busy and energetic.
3.
One whose priority is success through teamwork and creativity.
4.
I would like to be a host at a restaurant.
5.
A place that demonstrates respect, teamwork, has genuine caring, hospitality, and teamwork.
6.
A job where I can be around customers all day.
7.
A company who wants cares for their customers and employees, who also will give me lots of learning experiences.
8.
Somewhere where team work is valued. I would love to work in a place where team work is considered the key to great service.
9.
Right now any restraint job would be good to help me get started working. But later in life I would like to work in the medical field with animals.
10.
The ideal company is Millennium Hotels, because of way how they work, and I think is the best place where you can improve knowledge and start with career.
11.
I want to be in a comfortable but upbeat company where we all work together to make sure the company succeeds .
12.
I would enjoy working for a company that makes it a priority to let me know that I am welcomed to work there. I need to be able to sense a warm atmosphere.
13.
I like a work for companies that combine with my interests and experience.
14.
An environment where everybody feels safe and calm with each other. It should feel like a family, obviously there might be fights but in the end of the day we all come together to make a plan.
15.
Copelands, because they have an awesome environment and I love to work at a fast pace.
Question 14 of 24
Give me an example of how you have been reliable in the past.
User-Submitted Answers
1.
Extremely. My job is a responsibility and a source of accomplishment. I also realize how any sort of worker unreliability impacts not just the business, but your co-workers.
2.
I see myself as very reliable.
3.
I am very reliable worker because I love what I do and something I dont mind doing so if you need me to work a double or to work on my day off ill do it because I dont mind.
4.
I am very reliable I make sure everything is handled and taken care of at the right time. I make sure I handle my tasks and duties. I am very obedient and respectful I always get to where im supposed to be on time and I am a responsible worker.
5.
Very reliable I have never missed a day of work and I am always on time.
6.
I would say I'm very reliable. I'm driven to do my best every day, and thats what sets me apart from everyone else. I'm a self-starter.
7.
I am very reliable, I am a pleaser so I will do what I can to get whatever needs done done.
8.
I am a very reliable like a person and more like a worker. I belive that people first need to love the job and more respect job and people with who they work or for who work.
9.
Very reliable. Letting people down is one of my worst fears.
10.
People that know me would say I I'm a very trustworthy person, my job is the upmost important thing to me and being to work on time is mandatory for me because I like to show respect for my fellow coworkers and managers .
11.
I am a very dependable worker. Although I juggle school and work, I can devote as much time as the law allows me to.
12.
Shows up to work, gets along with co workers and management, fallows orders, listens to instructions, is trust worthy, is a go getter and will not leave in a month.
13.
I would considered myself reliable, I am never later, always make it in for my shifts, and always lending a helping hand.
14.
I am very reliable. I believe that when working you should do everything you can.
15.
I am reliable and will come when needed.
Question 15 of 24
How have you used your communication skills to resolve conflict at work?
User-Submitted Answers
1.
I would say my communication skills are well.
2.
Great I am very friendly and attentive I do what every I can to make the customer Happy.
3.
My communication skills are decent. I can be good at times with eye contact, I know correct grammer even though at times I do not use it. But when it comes to customers and business I know how to control my voice and talk to them in a professional manner.
4.
I would say very good. I can easily communicate with anyone.
5.
I have had many vollenteer experiences with talking and working with people that has helped build my communication skills.
6.
I was improve my communication skills during the years, because in my prevouis jobs I worked with a people and im also very good in communication with other employers.
7.
I have great communication skills, easy for me to spark a conversation with someone because I'm very friendly, an I'm a very outgoing person so coming across so many people is enjoyable to me .
8.
My communication skills are excellent, I know how to get the word across to customers to assure them they will have a great dining experience.
9.
My communication skills are good. I can effectively communicate with others.
10.
My communication skills is one of my best assets. As I said, being an actress has made me a very speaker and communicater.
11.
I have developed great communcation skills through my past job history, I think communcating with a customer is one of the most imporant things we can do.
12.
I am easy-going but respectful, I am able to interact with all kind of people.
13.
Great. I've received awards of excellence in english, which attests to my grasp on verbal and written english.
14.
I am able to commincate properly with everyone.
15.
I have been in situations where communication is key during my passed jobs- whether it be talking to a client on the phone or ordering equipment for a shoot. Being clear and especially honest is the key to the best communication.
Question 16 of 24
What are your greatest strengths?
User-Submitted Answers
1.
I am loyal, trustworthy, and I have a friendly personality.
2.
My greatest stregnths is my bubbly personality, my ablility to learn quickly, my drive, my handwork and dedication, positivity, and communication.
3.
My greatest strengths are helping others, doing what I am told, making sure everything gets done at time. I am a great listener and a great oranganizer.
4.
Talking, fast moving, hands on.
5.
I am very outgoing and honest.
6.
Definitely my people skills. I really work really well with other people and the reason I got into this line of work is because I love talking to people. My costumer service skills and my ability to think through all my options rapidly are also some of my favorite things about myself.
7.
I am a strong communicator, I am very persistent and like to do things right.
8.
What do you know about our company.
9.
I belive my greatest strengths are that im comunicative, passional about work, possitive, I am team worker and I am a good listener.
10.
I'm a great team player, fast learner, very motivated.
11.
My biggest strength would be my organizational and time management skills, but my greatest trade would be my ability to effectively handle multiple projects and deadlines.
12.
Being a team leader, I can take action and follow rules, while enforcing them and being reliable.
13.
Patience, determination, respect.
14.
I think I am a very friendly person and I think I work pretty efficiently as well.
15.
Welcoming customers and smiling at them.
Question 17 of 24
Tell me about a time when you gave excellent customer service.
User-Submitted Answers
1.
I am very good with people. I stay positive. Even when the customer is upset I try to stay positive and control the situation.
2.
My customer service skill are great im very friendly and attentive, I do what ever I can to make the feel welcome and happy.
3.
Great. I have lots of experience from my job at walmart, and my receptionist job at enns brothers. I was surrounded by customers all day and I love working with them.
4.
I believe my customer service skills are good. I am very helpful with helping others I believe that customers are like gold and should be treated with respect and like a king and queen. The customers should always have what they want and its my resposibility to meet their needs. I always talk to customers in a good friendly manner and make sure that they leave happy and will want to come back.
5.
I would say very good I have worked my entire life interacting with different people.
6.
I work very well with people, and have sting communication skills.
7.
I belive my service skills are pretty good because I work at the places where is the most important thing work and communication with customers.
8.
I am very good with problem solving, I am very friendly and have great communication skills, very motivated to make sure the customer is happy.
9.
Great, im very social and giving.
10.
I have six months of experience working with customers and I am confident in saying I can handle almost any situation.
11.
My skills are pretty good. I am able to communicate and be friendly with customers easily.
12.
They are very good as I can cater to each customers needs.
13.
I think I have good customer service skills! I always believe that its imporant to put the customer satisifaction as our first prioty and ensuring that all customer have a wonderful one of a kind expirence.
14.
I think I have very good customer service skills, customer satisfaction to me is always going ot be my number one pority and I will do all I an to ensure that all customers leave with a one of a kind expirence.
15.
I deal with people easily.
Question 18 of 24
In case of an emergency, what would be your course of action?
User-Submitted Answers
1.
I would stay calm and try to help the best way possible.
2.
Depends on the emergency.
3.
I will try to stay calm as possible. I will try to help in the safest way I can and make sure everyone else around me are safe.
4.
Do whatever I can do or call 911
5.
I dont understand this question.
6.
If hired, and in an emergency I would know the policies an What course of action to take.
7.
I will do the same like it was write in hotel rules for emergency situation.
8.
I would follow the required safety procedures that I have been taught for the specific situation .
9.
Let a manager know the situation, and what ever the emergency I would act upon the situation.
10.
I would evaluate the situation and think of the consequences for each solution before choosing the right one. In an unusual situation I would seek help from my supervisor.
11.
I would do everything according to the emergency conduct code while remaining calm.
12.
Calm do and look for assistanc.
13.
I will finish my education and want to see me as a loyal member of this family.
14.
To follow the restaurant's policies and to protect my coworkers as much as possible.
15.
I would do what's described in the manual. If it is an unusual situation, I would ask a co-worker or my supervisor.
Question 19 of 24
What is the most recent skill you have learned that will assist you in this role?
User-Submitted Answers
1.
Patients. I have learn to stay positive and not always think about the worst that could happen.
2.
When It gets extreamly crowded and the waitlist is crazy I take there number down with there name and I call them when there table is ready in case they want to wait in there car or something because sometimes the kids get restless.
3.
Communicating with customers.
4.
The most recent skill I learned is to smile and make the customers feel welcomed.
5.
I have learned that listening to people is a very powerful tool. So if a costumer was upset about something them being acknowledged and then knowing I am listening would help them to calm down and be more rational.
6.
Lasting I have learn was direct communication with clients in confectionery.
7.
A more fast paced work ethic.
8.
Effectively managing multiple projects and deadlines.
9.
Patience, being patiente because everyone has their own clock, and you learn to go with flow with others.
10.
Patience. I am the mother of a one year old boy and he certainly has taught me to be patient.
11.
Patience because with patience I will be able to assist the customers and be able to help them with anything.
12.
Remain calm even if someone else is in a bad mood.
13.
I've learned that you have to be very patient and polite. This will assit me in a lot of situations in being a hostess.
14.
A recent skill I have learned is to be able to think a head of time. Planning for things, like a stressful situation. A vaction, ensuring I am caught up for homework assignemnts. And I feel that being able to think a head of time, or plan a head of time is great advantag not only in hostessing but in overall life as well.
15.
Be patient and respectful.
Question 20 of 24
How do you take criticism?
User-Submitted Answers
1.
I take criticism very well. I use it as an opportunity to learn and grow.
2.
I take criticism as a learner tool. A chance to improve myself.
3.
Very well, I don't get mad about them.
4.
Very well, I realize that criticism is meant to be beneficial and is crutial in having a new job.
5.
I know that job as a hostess is very sensitive job, because you are in direct contact with a lot of different people every day so I learn how to take criticism as well like possitive comments.
6.
I take criticism into consideration very strongly because I'm always looking for ways to improve myself and my work ethics .
7.
Pretty much stop your first reaction, take it all in but dont take it to hard. Understand and listen and work on it. Request a follow up.
8.
Very well, im not one to be angry from criticm, I learn from it and change.
9.
I take it very well. Constructive criticism will only make customers dining experience even better.
10.
I take constructive criticism and try to work with it to build my character.
11.
Positive so that I can correct my self.
12.
Very well. I always encourage others to inform me of my flaws because I can't correct them if I'm unaware of them.
13.
Act like it doesn't affect you and move on with your day.
14.
I take criticism very well. I know that being a hostess is a sensitive job and there's always room to grow.
15.
I take criticism very well, I always see room for improvment within myself, and enjoy hearing feedback becuse it only betters myself for the future and it enables to to learn where I made my mistakes so I will no make them again in the future.
Question 21 of 24
How would you keep our patrons satisfied?
User-Submitted Answers
1.
I would always have a friendly attitude toward customers and I would do my best make them feel welcome.
2.
I would make sure they are happy entering the restaurant and just as happy as they are leaving. Making sure they had great customer service the whole time.
3.
By always checking up on them to make sure they have everything they need.
4.
By answering their needs.
5.
Be respectful and communicate well.
6.
What do you know about our company.
7.
Having a welcoming gesture and smiling face, also using the surname in conversation to help guests to feel comfortable.I belive I can give customers all nessesery information.
8.
I would make sure I do my best in selling the products and let the patrons know I can help their restaurant in succeeding .
9.
By always remaining calm and polite and caring about the customers feelings. I will try my best to satisfy all of their wants and needs.
10.
I would keep a welcoming composure and smile at the customers.
11.
Do the right thing and work efficientry.
12.
Welcome them as family, serve them in a timely manner, make small talk, remember their names, and thank them for patronizing IHOP
13.
I would always smile and make them comfortable. I would do anything they they need and try to help them with the best of my ability.
14.
By checking up on them, asking how their meal was, and making a small conversation with them.
15.
With smile, eye contact respect and make them fell comfortable.
Question 22 of 24
What skills are essential for this position?
User-Submitted Answers
1.
You have to be willing to work and help out. You have to have patients.
2.
Communication skills, punctuality, good handwriting, patience, friendliness, empathy, focus, attention, alertness, and focus,
3.
Communication, organization and customer service.
4.
Being honest, ask questions, know who your working with.
5.
I believe leadership, communication and politeness.
6.
Being friendly, respectful, and a good communicator.
7.
I think the possitive atitude, being polite, commitment, passional, be able to welcome guests with smile and do not alow that stressfull situation afecting on you.
8.
Good communication, fast paced, team player, motivated.
9.
Having great communication skills, passion for the customers, and a love of customer service.
10.
Essential skills include being friendly and calm, and being able to greet customers and make them feel welcome.
11.
Polite good communication skill.
12.
Being patient, kind, approachable and organized.
13.
I think some essential skills would be detail oriented, friendly, organized, sociable, and giving great hospitaility.
14.
Patience, communication skills, efficiency.
15.
Prioritizing, multitasking, personality,
Question 23 of 24
Do you have any questions about the job description?
User-Submitted Answers
1.
Yes I understand what my position is and that I may have to help out people waiting on tables, cleaning bathrooms, and anything else that I may be asked to do.
2.
Yes. I believe it would be at the front desk helping customers as they walk in, seating them, handing out menus, reading specials, answering phone calls, making reservations.
3.
Yes I did read the description for this job and I am very clear on the tasks that you all expect me to perform.
4.
Yes I have read the description listed within the application process and I think my personality and skills are great for this position .
5.
Yes, I read it very carefully and clearly.
6.
Yes, and I believe I could do it.
7.
Yes, I read and understood all requirements and duties for my position.
8.
Yes, siting customers, giving menu.
9.
Yes. I read them and feel I can perform these duties proficiently.
10.
I have read all details and willing and able to perform these task.
11.
Yes I did, I think that I can do all of the tasks efficiently.
12.
Yes, all is understandable.
13.
Yes I am familiar in everything.
14.
Yes I did and I understand just how important a hostess position really is, and I am willing to learn and train on the job so that I can benefit your business by giving my full attention while on the job.
15.
I'm aware of the tasks I'd be handling while working in this position. If there are any further tasks that weren't listed of be happy to ask and know what that may be.
Question 24 of 24
Why should we hire you?
User-Submitted Answers
1.
I am willing to work. I am honest and can be trusted.
2.
I have great communication skills, I have experience in this position, I live right down the street so transportation will not be an issue. I believe I want your company is looking for.
3.
You should hire me because I feel I can meet all the tasks and the requirements. I also feel that I can bring in good business and service. I am very responsible very obedient and I feel that I can bring more positive energy into this restauraunt.
4.
I am a very open person! I do great on stuff that are very hands on.
5.
Because I am someone who is eager to learn and who can learn fast.
6.
I will put my full effort into anything that is asked of me and I will add to this work environment.
7.
Because I know thet my personality is right for this kind of job and I see that this position is perfect for my life goals, so I will give my best to justify the name and the reputation of the company and try to make it even better.
8.
Because I offer a passion for this industry that I don't think a lot of people come in here with, I am not just here for the money I want to see the restaurant succeed in the best way possible and my skills and personality are great for this kind of position.
9.
I am dependable, honest, and love serving others.
10.
Because I am a friendly person who will be able to greet people and make them feel welcome.
11.
Due to my experience am the best candidate.
12.
Because I will do the job as I am trained to do...
13.
Because I'm a hardvworker and can bring joy to the company.
14.
I think that I have the knowledge and the skill to make the customers happy and my co-workers happy. I am also reliable and have a flexible schedule.
15.
Because I am a very vivaous person, I want to ensure all customers leave moxies with a wondferul expirence, I am hardworking detail oriented and super friendly and optimistic.

About Host or Hostess

March 19th, 2017

Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty table if they do not have a reservation and making sure they have everything they need to ensure a pleasant dining experience. They also coordinate with the kitchen staff to ensure that all diners' requests are met and as quickly as possible. In some establishments hosts and hostesses arrange dining reservations and organize parties and other services on request for special occasions.

A high school diploma or GED certificate is usually sufficient to land a job as a host or hostess. While the educational requirements are not very high, hosts or hostesses are required to have exceptional soft skills in terms of customer service, communication, tactfulness and dining etiquette. They must be familiar with the restaurant's offerings and any special menus and be able to deal with all types of customers.

Be prepared to wow your interviewer with your charm and outgoing personality if you want to get that host or hostess job. Your interviewer will ask you questions about what makes you particularly suitable for the job and if you have any weaknesses in this area. Your appearance will matter at a host or hostess interview so take great care of your grooming. Answering all questions confidently is another plus point in your favor. Nobody wants to hire a nervous host or hostess in their restaurant. Reading through host or hostess mock interview questions can be of invaluable help in this area as you can prepare and practice your answers in advance.

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