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Host or Hostess Interview Questions

24 Host or Hostess Interview Questions
Question 1 of 24
What are your career goals?
How to Answer
Working in the service industry is a means to an end for a lot of people. Even those who stay in the industry are working on accomplishing other goals, like finishing school or helping your family meet loose ends. The interviewer doesn't expect you to say you want to work at their restaurant forever, but they are interested in hearing your future plans. Wherever you're at in your career, let them know how this job will fit into your career goals. Here's an answer example: "I plan to work for your restaurant while I finish my degree, which I plan to complete two years from now." shows you are working towards a goal. Your role as a host will help you to achieve that goal by providing stability and income.
Answer Example
"I plan to work for your restaurant while I finish my degree, which I plan to complete two years from now."
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Question 2 of 24
Why is it important to smile at every guest?
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How to Answer
Customer service is all about consistency. Smiling at every guest gives restaurants and bars a solid reputation. As a host, you are the first point of contact for customers, so you need to be sure to treat them kindly. Tell the interviewer, "I understand that I'm the first person a customer meets when they walk through the door. It's important that I make a good impression with each person."
Answer Example
"I understand that I'm the first person a customer meets when they walk through the door. It's important that I make a good impression with each person."
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Question 3 of 24
What are your greatest weaknesses?
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How to Answer
To successfully answer this question, you will need to be strategic! First, think of an area where you can improve. For example, maybe you could do a better job of taking initiative to solve problems before they become an issue. Your self-awareness is already a strength! Your insight that you need to grow in this area shows the interviewer that you know you have room for improvement and that you have a desire to grow. Now, think about how you can explain what you're doing to improve. Paying closer attention to detail and noticing body language are two ways you can be more perceptive. Solving problems before they start takes a lot of observation and awareness. Talk about how you are working to improve!
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Question 4 of 24
How do you fill your downtime?
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How to Answer
Show off some of your skills by talking about how you take initiative and make an effort to help the rest of the team. List off any responsibilities that you think could be helpful to do in your extra time. There is usually side work, like sweeping the floor and filling salt and pepper shakers. Let the interviewer know that you can keep yourself busy by helping the team and taking care of your responsibilities.
Answer Example
"Usually I ask the servers if they need any help busing the tables or rolling silverware. There is always something to do, so I try my best to help the rest of the team when I can."
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Question 5 of 24
How would you deal with an angry customer?
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How to Answer
Keep it simple. Think through the steps you take when handling demanding customers. Be prepared to give an example of how you have dealt with these types of customers in the past. If it's all new to you, be honest! Explain how you would use your communication and listening skills to relate to customers and calm them down. And tell them you're learning! You aren't expected to know everything in a new job, so just relax and do your best!
Answer Example
"I stay calm, and I listen. I'll let a customer vent as long as they need to. Then I empathize and look for a solution or a compromise."
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Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates. They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.com. We do, however, strive to match their background and expertise with the appropriate question sets found on our website.

Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website. Specifically, our companies and our graduate school interviews. For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.

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About Host or Hostess

September 7th, 2018

Hosts or hostesses work in restaurants, pubs, cafes and other types of eateries, where their main responsibilities include greeting diners, escorting them to their reserved table or finding them an empty table if they do not have a reservation and making sure they have everything they need to ensure a pleasant dining experience. They also coordinate with the kitchen staff to ensure that all diners' requests are met and as quickly as possible. In some establishments hosts and hostesses arrange dining reservations and organize parties and other services on request for special occasions.

A high school diploma or GED certificate is usually sufficient to land a job as a host or hostess. While the educational requirements are not very high, hosts or hostesses are required to have exceptional soft skills in terms of customer service, communication, tactfulness and dining etiquette. They must be familiar with the restaurant's offerings and any special menus and be able to deal with all types of customers.

Be prepared to wow your interviewer with your charm and outgoing personality if you want to get that host or hostess job. Your interviewer will ask you questions about what makes you particularly suitable for the job and if you have any weaknesses in this area. Your appearance will matter at a host or hostess interview so take great care of your grooming. Answering all questions confidently is another plus point in your favor. Nobody wants to hire a nervous host or hostess in their restaurant. Reading through host or hostess mock interview questions can be of invaluable help in this area as you can prepare and practice your answers in advance.