Practice 30 Audiologist interview questions covering diagnostic skills, patient care, and clinical technology.
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Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
"I encountered an issue with a patient last week that was actually a simple fix. My technician had fitted the device with the wrong battery. We swapped out the battery and it worked fine."

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
If you don't have a story to share on this topic just tell the interviewer how you would handle the situation. Because technology can fail sometimes you will keep an open relationship with the patient and let them know that they can come back if a problem arises. You'll address the situation calmly as to not upset the patient if they are already upset or irritated.

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Anonymous Answer
This happened to me during my externship. I was ready to fit my patient with new Marvel hearing aids, which I had already preprogrammed. When it came to the actual fitting, the hearing aids would not turn on. Because the patient was in the appointment already, I calmly excused myself and made a call to Phonak. It was explained to me that I put them back into "shipping mode," and they helped me reset them.

Rachelle's Feedback
Your answer shows a strong ability to troubleshoot while remaining calm. Good response!
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Written by Heather Douglass
30 Questions & Answers • Audiologist

By Heather

By Heather