Audiologist Mock Interview
Practice 30 Audiologist interview questions covering diagnostic skills, patient care, and clinical technology.
Question 2 of 30
Have you ever had a patient want to return a hearing aid? How did you handle that?
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Heather Douglass has over 20 years of experience as a Career Coach, Recruiter, and HR Specialist. Much of her experience is as a Technical Recruiter in the healthcare industry.
"I have had a patient want to return a hearing aid because it was uncomfortable for them. Come to find out, the patient didn't place it correctly after they left my office. After a bit of education, "‹we were able to get a good fit for the patient."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is intentionally asked to see how you interact with patients. Of course, you can't take a used hearing aid, but what you can do is find out why the patient wants to return it. Is it not comfortable? Are they not using it correctly so they feel it doesn't work? Is it a cost issue? Because of your ability to interact with patients, you'll be able to let the interviewer know that you'll take the time to meet with the patient, hear their concerns and figure out a plan together.
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Jaymie
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Anonymous Answer
The first step to approaching this problem was determining why the patient wanted to return their hearing aids. Once I was able to determine the cause, I was better able to sit down and make a plan with the patient. For example, one time, the patient did not feel as though the hearing aids were providing him with enough benefit. Upon inspection, I was able to notice that his hearing aids were not inserted correctly. After sitting down with him and reinforcing how to insert his hearing aids, he perceived more benefits and, in the long run, decided to keep the hearing aids.
Rachelle's Feedback
You show a great ability to troubleshoot and spend time reverse engineering problems and concerns. Nice work!
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