Airline Operations Agent Mock Interview
Practice 25 Airline Operations Agent interview questions covering ground operations, flight coordination, and crisis management.
Question 5 of 25
Tell me about a time you had to have a difficult conversation with a colleague. How did you handle that situation to ensure it was successful?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
In this job as an Operations Agent with a large airline, the time will come where you will have to have an uncomfortable conversation with a colleague. Your interviewer is asking this question to hear that you have the ability to do this when called upon to do so. As you prepare for a question like this prior to your interview, try to think of a situation where you can explain the measures you took to prepare for the conversation and the conversation style you used to have the conversation in a positive manner. As you wrap up your answer, explain the positive outcome and any follow up you were required to do to prove your ability to do this if hired for the job.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"A couple of years ago, I had to talk to a colleague about a major hiccup in his work processes that was increasing the work load for the rest of the team. What made this a difficult conversation for me personally was the fact that the colleague was a senior in our department and I was relatively new. Ahead of the conversation, I got my ducks in a row by documenting the processes that were impacted by his actions. I decided that my conversation would be in a more informal setting at his work station and I approached him in a very friendly manner, as we had a very good working relationship. At first, he was very taken aback by me approaching him and I continued to reiterate that the issue at hand was impacting many more team members. At the end of the conversation, he thanked me for bringing the issue to his attention. Although it took some time for the issue to be completely remedied due to forces of habit, in the end, it did get remedied."
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