Airline Operations Agent Mock Interview

Practice 25 Airline Operations Agent interview questions covering ground operations, flight coordination, and crisis management.

Question 20 of 25

Let's say you had to let an overweight passenger know that they would have to purchase two seat tickets on a flight. How would you approach that passenger?

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Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

While your interviewer will likely look to hit at themes like having difficult conversations and providing excellent customer service during your interview at different times, this questions poses a specific and real scenario that you may face in this role that really combines your ability to provide great conversation while having a very difficult conversation. As you answer, try to focus on your ability to know and adhere to company policies and your ability to do this with a positive tone when explaining to the customer.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"I would approach this customer in a very professional manner while relying on my interpersonal skills to make sure they understood why this decision had to be made. I would let them know that this was a company policy that had been implemented, as I know that each airline's policy on this can differ slightly. I would make it a priority to ensure the customer knew why the policy was in place and understood the need to purchase an additional ticket. If I can ask, can you tell me what your policy is in regards to this?"

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