Talk about a role you've held in the past where problem solving was an essential part of the job? What did you learn in that role that you can bring to our team as an Operations Agent?
Whether you will be faced with ensuring all necessary baggage and cargo can safely make it on a flight or dealing with an overbooked flight in this job as an Operations Agent, your interviewer needs to be assured that you have solid, quick problem solving skills to be hired for this job. To do this, they are posing this question to you to learn about a previous job that you've held where you had to be a problem solver on a daily basis. As you prepare for this question, be sure to talk about a job where you can clearly describe a multitude of issues you faced and handled with ease. Most importantly, finish your answer by talking about how this experience has you totally prepared to be a problem solver in this job.
"As you can see from my resume, the early part of my career was spent in retail as a manager, and this work provided challenges on a daily basis. In retail, I handled everything from wrong shipments, late shipments, upset customers, incorrect pricing, staffing issues, and many other issues on top of those. My success in that role was due to my resiliency, teamwork, flexibility, and analytical skills, and these are skills that I would look forward to bringing to your team as your next Operations Agent."
