Whether you will be faced with ensuring all necessary baggage and cargo can safely make it on a flight or dealing with an overbooked flight in this job as an Operations Agent, your interviewer needs to be assured that you have solid, quick problem solving skills to be hired for this job. To do this, they are posing this question to you to learn about a previous job that you've held where you had to be a problem solver on a daily basis. As you prepare for this question, be sure to talk about a job where you can clearly describe a multitude of issues you faced and handled with ease. Most importantly, finish your answer by talking about how this experience has you totally prepared to be a problem solver in this job.