The interviewer would like to know if you are the type of employee who would be proactive if you noticed room for change. Think of some ways you have made an impact at work. When you notice something that could be improved, do you take action? Provide an example that shows you have a high level of engagement, and the required confidence to get recommend change.
"In my most recent position I suggested that we eliminate the use of fax machines by better utilizing our company technology and shared servers. I calculated the cost-savings for my boss and it turns out that it saved us over $500/month on paper. Not to mention the environmental impact."
"In my most recent position I implemented a work-share program when profits were declining. It was an answer to pending layoffs and although it temporarily cut hours back for our warehouse staff, it saved us from having to make layoffs."
"I implemented a suggestion box regarding workplace safety initiatives. The employees were full of great ideas about how to continually improve our safety standards."
Sales answer example
"I was part of creating and implementing a cohort of employees to suggest, plan, and execute company-wide issues that needed addressing, but didn't need to be done by the exec team. For instance, we identified that we needed a better, formal mentorship program for new hires. So, we created one. We rafted guidelines, got it approved by the exec team, and implemented it. This was just one example of our initiatives on GROW team. It proved really effective- not only was the change not left up to the leadership team, but also we were able to enact change quickly, effectively, and in a grassroots way. The initiative is still in effect, tackling new problems or projects as they arise."
Retail answer example
"In my previous role, I was responsible for merchandizing our department's floor. I decided it would be more cohesive to also collaborate with the surrounding departments, and pitched the idea to the other managers and staff. They loved it, so I was responsible for leading a team to collaborate on a bi-weekly theme and work together to develop and execute that vision."
Teacher answer example
"One example that I'm particularly proud of is the immersion program that I helped spearhead and implement: we work as pen pals with a local school that has a dual language program, and one day per year, we go and spend a day in their classroom that is conducted 80% in Spanish. The kids love it, learn so much about how much they've learned so far in their Spanish career, and finally get to meet the kids they've spent 9 months corresponding with."
Marketing answer example
"When I started my current position, the company did not have an organized email marketing, or even any sort of real list of subscribers. I proposed compiling our current customer list and rolling out an email marketing campaign that would connect them with our blogs, different sales initiatives, and continue to grow our e-commerce efforts. Over the course of three months, I built out our subscriber list, increased that base from 426 to 1754 and have seen the e-commerce numbers sales correlate with that increase, which is something I'm really proud of."