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Tell me about an idea you implemented at your last job.
The interviewer would like to know if you are the type of employee who would be proactive if you noticed room for change. Think of some ways you have made an impact at work. When you notice something that could be improved, do you take action? Provide an example that shows you have a high level of engagement, and the required confidence to get recommend change.
Answer examples
"In my most recent position I suggested that we eliminate the use of fax machines by better utilizing our company technology and shared servers. I calculated the cost-savings for my boss and it turns out that it saved us over $500/month on paper. Not to mention the environmental impact."
"In my most recent position I implemented a work-share program when profits were declining. It was an answer to pending layoffs and although it temporarily cut hours back for our warehouse staff, it saved us from having to make layoffs."
"I implemented a suggestion box regarding workplace safety initiatives. The employees were full of great ideas about how to continually improve our safety standards."
Sales answer example
"I was part of creating and implementing a cohort of employees to suggest, plan, and execute company-wide issues that needed addressing, but didn't need to be done by the exec team. For instance, we identified that we needed a better, formal mentorship program for new hires. So, we created one. We rafted guidelines, got it approved by the exec team, and implemented it. This was just one example of our initiatives on GROW team. It proved really effective- not only was the change not left up to the leadership team, but also we were able to enact change quickly, effectively, and in a grassroots way. The initiative is still in effect, tackling new problems or projects as they arise."
Retail answer example
"In my previous role, I was responsible for merchandizing our department's floor. I decided it would be more cohesive to also collaborate with the surrounding departments, and pitched the idea to the other managers and staff. They loved it, so I was responsible for leading a team to collaborate on a bi-weekly theme and work together to develop and execute that vision."
Teacher answer example
"One example that I'm particularly proud of is the immersion program that I helped spearhead and implement: we work as pen pals with a local school that has a dual language program, and one day per year, we go and spend a day in their classroom that is conducted 80% in Spanish. The kids love it, learn so much about how much they've learned so far in their Spanish career, and finally get to meet the kids they've spent 9 months corresponding with."
Marketing answer example
"When I started my current position, the company did not have an organized email marketing, or even any sort of real list of subscribers. I proposed compiling our current customer list and rolling out an email marketing campaign that would connect them with our blogs, different sales initiatives, and continue to grow our e-commerce efforts. Over the course of three months, I built out our subscriber list, increased that base from 426 to 1754 and have seen the e-commerce numbers sales correlate with that increase, which is something I'm really proud of."

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User-Submitted Answers

Tell me about an idea you implemented at your last job.
Well I was working for Medicare, and we have rules what to say to our customers. But I would like that we could give some of the truth with our customer when dealing with them.
At my last job I made an idea if I have to grow I have to always look for an oppurtunity.
Changed to workflow to balance workload amongst all employees.
New system for monitoring.
Let everyone who wanted to drive motor operated equipment learn how just in case they were needed.
I am always thinking about my carrer that having any better opportunity search everywhere.
Hardworking and responsible person.
I haven't implemented on an idea at my last job because I wasn't involved in decision making.
New audit metholody successfully implemented through teammate.
I made an excel file to reorganize bank of data.
Gave I ideas on breakfast food to server to the kids at school that I thought they would like. We now serve that food, as well as organized a sheet that we use to mark or make a list of what foods are in our fridge or freezer.
I found a way to save about 30 man hours per week by automating an email task.
I have had multiple suggestions to improve our teams processes such as using tool such as Harvest to see each of our consultants productivity, so we are able to gauge projects more accurately.
Most of the ideas that are generally implemented have to do with the holidays and how we can helps others. Christmas time we have provided food baskets to those chosen customers who we feel have been making strides to go forward, even through the biggest difficulties in their lives. To see the great fullness is just wonderful for we have touched them and assisted them to be a whole family for one holiday.
In/out tray. May sound insignificant but it actually helped the lab be more organized. Submitted cases had a proper place for drop off and ready cases can be easily identified by investigators.
Looked at the existing process and realized that it was not efficient and listened to the customers feedback of the tedious red tape. I developed a new process that was simple, more efficient, saved the company money, and increased revenue by increasing the customer base by 40%.
I reduced repetitive discrepancy contracts by 25% and decreased days to funding by 5 days through implementation of a heat sheet listing discrepancies by dealer employee.
As a teacher I always implemented to my students the good values in life how they are going to apply in their real life.
As far as selling vacation ownership - the most important thing is to put the customer in the picture. I found it most successful to play a game with my customers by handing them the catalog and have them choose from the book where they would love to go. I would have every member of the family pick a place. Then I would show them just how they could do it with our product. It really got everyone involved. Not only were my tours enjoying themselves, I too was having more fun and my sales started to increase.
An idea I implemented was suggesting new desk arrangments that would make us work better.
Lastly, I was working in Deutsche Telekom of One.ERP project. I developed an idea to determine the potential challenges and possible solutions of this project towards upcoming international rollouts.
I requested to learn how to perform hydrogen breath tests which allowed the office to schedule more patients on a providers schedule.
On a monthly basis we send thank you letters to our donors for the month. I initiated a call with our top quarterly donors to thank them for their support but also to hear from them what issues they would like to see addressed using their gifts. This was a more than welcome move that saw loyalty levels among donors increase over time.
I stepped up to the plate and was a lead for the day and took charge of the situation and got the job done.