Verizon Communications Internship Mock Interview
Practice 30 Verizon Communications Internship interview questions covering technology, customer focus, and professional skills.
Question 17 of 30
Tell me about a time you had to make an unpopular decision.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This one is a balancing act. Not only does this high-pressure question test how you respond under the pressure of the question itself, but it likewise tests your outlook. You'll want to focus not on any one person, but frame your answer by presenting the situation. Avoid framing yourself as unpopular. Instead, frame the decision as unpopular, but made on behalf of the greater good.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
Explain why your decision was unpopular. Delve into why you decided to move forward with your course of action, the pushback you received, and how you responded. Detail how you got others behind it, and the impact of the outcome.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"We had a supervisor who was struggling to motivate their crew. To incentivize, this supervisor was abusing the manager's expense account, treating their crew to breakfast at the end of each shift. Their productivity hadn't increased, and expensive breakfasts were being taken for granted. My superiors asked me to address this. My conversation with that supervisor had little impact. I was in charge of scheduling and traded shifts with this supervisor. They didn't prefer the midday shift. Neither did I prefer the morning shift. At first, it upset the morning crew that they had to provide their own meals. But under my supervision, productivity and morale improved, and our superiors were able to further develop and direct the supervisor who was struggling with incentivizing their crew."
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