"I'm not very confrontational, but if I feel like someone is acting out of line, I will try to find a way to talk about it. Some of my coworkers use to gossip a lot at lunchtime about other people in the office. It bothered me, so I decided to approach one of the girls in the group. I was direct but considerate of her feelings. Even though it was a little awkward, we had a calm discussion about it, and I was glad I said something."

To best answer a question like this, talking about a specific example of a time when you worked efficiently through an on-the-job conflict will help give you more credibility. Having a concrete situation to draw from will also help you to think through the steps you take to deal with conflict. Keep in mind that sometimes it is better to be kind than to be right. Use an example that demonstrates your care and compassion when a dispute arises to prove your ability to do this at the USPS.

"Depending on the conflict, I would either directly approach my colleague and talk things through or bring a more serious issue directly to my supervisor. I'm a very direct person and was raised by my parents to discuss issues face-to-face and not let them linger. I would come to your team at the USPS with great listening skills to hear the viewpoint of others to find mutual ground."