Take a few minutes to walk me through your work experience. How has it prepared you for success in this role?
If you've landed an interview with the USPS, you can be confident that your interviewer is intrigued by the experience you bring to the position you are interviewing for. But it's my experience that hiring managers like to give candidates the chance to talk about their experience so they can hear how the candidate feels their training and work-related experience directly relates to success in the job they are being considered for.
"As you can see from my application, I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first. I think these are essential skills to possess here at the United States Postal Service and would serve me well in this job."
First, walk your interviewer through your work experience and highlight the high-level job duties you've held. This is a great time to discuss any formal training you've received throughout your career. While you talk about your career path to this point, keep in mind the key duties of the position you are interviewing for at the USPS, and highlight where you feel you can hit the ground running based on your experience.
"Through high school, I learned the values of hard labor working for the city parks department during the summer for three summers. During technical school, I continued working hours there as needed. As a new graduate starting my career at the USPS, knowing the value of a hard day's work and having the experience of working 12 hours days make me a top candidate for your team."
Community answers are written by other candidates practicing this set. Reading how others frame the same question is one of the fastest ways to sharpen your own.
Anonymous Answer
I have been working in customer service-based industry for 7 years. I started my first job as a kitchen helper and become a waiter. I was always appreciated for my hard work and with good customer service, I was able to become a supervisor of a high-end restaurant in New York. I have also worked in a retail shop and gas station where I had to deal with different types of customers. I have always used my best skill and knowledge to overcome the hardest situation, providing good customer service, taking opinions and needs from the customer and fulfilling them.
Kevin's Feedback
I've reworded you answer slightly slightly for clarity. See below.
"I have seven years of customer service experience, which includes restaurant industry experience, where I started as a kitchen helper and moved up to being a waiter. I have always been extremely hard working and tenacious, and because of this, I worked my way up to being a supervisor in a high-end restaurant in New York. I also have experience working in retail, where I was able to provide superior customer service, and as a cashier at a gas station, where I was also able to use and grow my customer service skills. Through these jobs, I have encountered many different types of customers and handled many different types of difficult situations. I also gained very valuable skills that I can use in my future roles."
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