RSM Mock Interview

Practice 30 RSM interview questions covering audit, tax, consulting, and client service excellence.

Question 22 of 30

How would your customer skills and philosophy benefit RSM International and our clients?

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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"The clients we serve are the engine of global commerce and economic growth. Our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential." Highlight your ability to communicate with, empathize with, and ultimately understand the needs of your clients. Describe your approach to customer service and the personal touch you'd bring to their team. Share any examples from your work history that demonstrate those skills.

Ryan Brunner

Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.

"Working with companies on their finances is often a private and sensitive topic. Because of that, I take an active listening and educational approach with my clients by laying out my goals for them first and then hearing their thoughts to work towards a common goal. As in any job, communication is key to setting expectations and learning what my clients expect from me. If you would contact any of my professional references - all clients I've worked with in the past - they won't hesitate to talk about my excellent customer service skills."

Kimberly Hallman

Kimberly is a freelance writer and editor with a decade of experience in the education field, including her time as a pre-kindergarten teacher.

"As a tax professional, my customer service starts with my expertise in areas where most clients are under-educated. I take the time to educate my clients about my processes in preparing their taxes, my expectations from them to help in the process, and what they can expect from me throughout our time together. The clients I work with appreciate the education and expectations because it helps us work together more wisely and efficiently as we lower their tax burden."

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30RSM Interview Questions & Answers

Customer Service

1.How would RSM International's clients benefit from your knowledge and experience?

Experience

2.How has your education and experience prepared you for RSM International?

Communication

3.How would you approach sharing difficult information with an RSM client?

Capability

4.What steps would take to evaluate the financial situation of an RSM client?

Leadership

5.RSM International’s clients look to us for sound leadership, strategic planning, and growth planning. What is your leadership style and approach?

Customer Service

6.Customer service is our top priority at RSM International. What is your customer service philosophy?

Experience

7.What skills will you bring to RSM International's clients when administering their trusts and estates?

Diligence

8.As a RSM International consultant, how would you verify the accuracy of the tax filings of a business's accounting department?

Experience

9.What steps would you take to create a new audit process for RSM International's clients?

Compatibility

10.RSM International values philanthropy and community giving. How do you give back to others?

Direct

11.Do you have a preparer tax identification number (PTIN)?

Critical Thinking

12.Give an example of a time you used data to analyze risk for an organization. What tools did you use?

Experience

13.What roles are you comfortable assuming as part of a larger team?

Education

14.How do you stay current on changing trends and regulations in the financial planning field?

Creative Thinking

15.Give us an example of a time you thought outside the box to develop a strategic plan.

Performance Based

16.What wealth management strategies do you prefer to use when working with your clients?

Behavioral

17.How do you effectively break ground and build strong, long-lasting relationships with your clients?

Experience

18.Describe your experience working with high-level executives and leaders from the companies of your clients.

Accomplishment

19.What’s the best organizational risk assessment advice you’ve given your clients?

Problem Solving

20.What common deductions would you recommend for small businesses?

Behavioral

21.What do you anticipate to be your biggest initial challenge if hired for this position?

Customer Service

22.How would your customer skills and philosophy benefit RSM International and our clients?

Technical

23.Tell me about a time you successfully implemented an organization design change.

Compatibility

24.If you uncovered fraudulent activity with a RSM International client, what steps would you take following your discovery?

Creative Thinking

25.Share a unique situation where you innovated an outside-of-the-box method of helping an organization save on taxes.

Competency

26.Give an example of short- and long-term growth strategies you set for a client.

Competency

27.What steps would you take following an internal audit process?

Career Goals

28.Why do you want to work for RSM International?

Diversity

29.When directing a team, how do you deal with those who challenge your direction with a perspective different from yours?

Adaptability

RSM Mock Interview

How would your customer skills and philosophy benefit RSM International and our clients?

30RSM Interview Questions & Answers

1.How would RSM International's clients benefit from your knowledge and experience?

2.How has your education and experience prepared you for RSM International?

3.How would you approach sharing difficult information with an RSM client?

4.What steps would take to evaluate the financial situation of an RSM client?

5.RSM International’s clients look to us for sound leadership, strategic planning, and growth planning. What is your leadership style and approach?

6.Customer service is our top priority at RSM International. What is your customer service philosophy?

7.What skills will you bring to RSM International's clients when administering their trusts and estates?

8.As a RSM International consultant, how would you verify the accuracy of the tax filings of a business's accounting department?

9.What steps would you take to create a new audit process for RSM International's clients?

10.RSM International values philanthropy and community giving. How do you give back to others?

11.Do you have a preparer tax identification number (PTIN)?

12.Give an example of a time you used data to analyze risk for an organization. What tools did you use?

13.What roles are you comfortable assuming as part of a larger team?

14.How do you stay current on changing trends and regulations in the financial planning field?

15.Give us an example of a time you thought outside the box to develop a strategic plan.

16.What wealth management strategies do you prefer to use when working with your clients?

17.How do you effectively break ground and build strong, long-lasting relationships with your clients?

18.Describe your experience working with high-level executives and leaders from the companies of your clients.

19.What’s the best organizational risk assessment advice you’ve given your clients?

20.What common deductions would you recommend for small businesses?

21.What do you anticipate to be your biggest initial challenge if hired for this position?

22.How would your customer skills and philosophy benefit RSM International and our clients?

23.Tell me about a time you successfully implemented an organization design change.

24.If you uncovered fraudulent activity with a RSM International client, what steps would you take following your discovery?

25.Share a unique situation where you innovated an outside-of-the-box method of helping an organization save on taxes.

26.Give an example of short- and long-term growth strategies you set for a client.

27.What steps would you take following an internal audit process?

28.Why do you want to work for RSM International?

29.When directing a team, how do you deal with those who challenge your direction with a perspective different from yours?

30.How do you feel about traveling for work or transferring to another location?