OPSM Pty Limited Mock Interview
Practice 32 OPSM interview questions covering customer care, optical knowledge, and retail skills.
Question 5 of 32
We have a strong employee honesty program in place at Opsm Pty Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
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Anonymous Answer
If there is definite proof of the employee stealing, I think the best course of action is to follow company protocol and notify a manager or supervisor. I feel like if I engage with the employee one-on-one, it is not the best course of action.
Rachelle's Feedback
Smart approach! You show professionalism, care, and wisdom in your answer :)
Anonymous Answer
There are always protocols to follow in this kind of situation. I would immediately inform my supervisor. I would not approach the co-worker personally since that's not a good way to deal with the situation.
Rachelle's Feedback
You're right - in most situations, approaching your co-worker may not be the best way to deal with this situation. If you have a story-based example of a time when you faced dishonesty in the workplace, it would be great to weave some storytelling into your response.
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