OPSM Pty Limited Mock Interview
Practice 32 OPSM interview questions covering customer care, optical knowledge, and retail skills.
Question 2 of 32
Opsm Pty Limited puts customer service first. How do you ensure that you always put the customers' needs first?
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Community Answers
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
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Jaymie
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Anonymous Answer
I treat customers the same way I would like to be treated, with respect and compassion. By carefully listening to customers' requirements and preferences for products, I will address their needs and wants by finding a personalized product solution.
Rachelle's Feedback
You sound very kind and ready to do your best in the workplace. If you have ever used these approaches to deliver excellent customer service, it's a good idea to add a brief story of a time when you did so.
Anonymous Answer
It's all about customer service at OPSM. I was reading reviews about OPSM workers, and they were all talking about how to provide good customer service. Always use active listening and always ask the right questions. Always treat them the way you want to be treated.
Rachelle's Feedback
I like your enthusiasm; however, the question asks how you specifically deliver on a customers' needs. Very little of your answer is about you and your method - it's more generalized statements. I recommend avoiding clichà statements like 'it's all about customer service' and 'treat them the way you want to be treated.' Instead, try to bring in phrasing that sounds like the company. This approach takes a bit of online research, but it will make a big difference in the impact you leave on your interviewer. You mention reading reviews about the workers but then move to discuss advice on providing good customer service. Was this a forum? Some clarification may be needed here.
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