OPSM Pty Limited Mock Interview

Practice 32 OPSM interview questions covering customer care, optical knowledge, and retail skills.

Question 16 of 32

At Opsm Pty Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.

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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."

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Jaymie

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Anonymous Answer

In my last job, I took on administrative tasks in my free time. I always helped my manager, and I was asked to work as an administrative assistant because he appreciated my work. There are many examples of going above and beyond at my job. Sometimes I have to do overtime when someone calls in sick.

Rachelle's Feedback

It's good that you have many examples of going above and beyond in the workplace. It's important to note that when an interviewer asks for an example, they expect a specific story of a time when you went above and beyond. I recommend using the STAR framework when forming this answer (Situation, Task, Action, Result). Here is a guide on STAR to get you started: https://www.mockquestions.com/articles/Master Behavioral-Based Interviews Using The Star Method/

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32Opsm Pty Limited Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Opsm Pty Limited puts customer service first. How do you ensure that you always put the customers' needs first?

3.What do you know about Opsm Pty Limited? Why do you want to work for us?

4.At Opsm Pty Limited we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.We have a strong employee honesty program in place at Opsm Pty Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At Opsm Pty Limited we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Opsm Pty Limited.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Opsm Pty Limited. What would your most recent employer say about your character and honesty?

OPSM Pty Limited Mock Interview

At Opsm Pty Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.

32Opsm Pty Limited Interview Questions & Answers

1.This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

2.Opsm Pty Limited puts customer service first. How do you ensure that you always put the customers' needs first?

3.What do you know about Opsm Pty Limited? Why do you want to work for us?

4.At Opsm Pty Limited we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

5.We have a strong employee honesty program in place at Opsm Pty Limited to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

6.In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

7.This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?

8.In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?

9.At Opsm Pty Limited we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

10.Tell me 3 qualities you possess that make you a strong fit for this position with Opsm Pty Limited.

11.Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?

12.In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

13.You will be responsible for a large amount of cash and valuable merchandise at Opsm Pty Limited. What would your most recent employer say about your character and honesty?

14.Have you researched our company values? What makes you the best candidate for Opsm Pty Limited?

15.Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?

16.At Opsm Pty Limited we like to hire strong achievers. Give me an example of a time when you went above and beyond.

17.How do you like to be recognized for your accomplishments?

18.Tell me about a time when you made a suggestion requesting change in an organization.

19.What is the most competitive work situation you have experienced? How did you handle it? What was the result?

20.Why is this job with Opsm Pty Limited right for you at this time in your career?

21.What type of manager brings out the best in you?

22.How do you handle a situation where your supervisor does not properly communicate information to you?

23.Personality fit is important to us at Opsm Pty Limited. How would you describe your personality?

24.What type of work environment do you dislike working in?

25.We need reliable people on our team at Opsm Pty Limited. How many days were you absent from work last year?

26.Describe to me your ideal employer.

27.How can Opsm Pty Limited motivate you on the job?

28.What are your salary expectations?

29.How do you feel about performance incentives?

30.What do you hope to learn from this job at Opsm Pty Limited?

31.Do you have reliable transportation?

32.How do you handle situations that could cause you to be late or miss work?