OPSM Pty Limited Mock Interview
Practice 32 OPSM interview questions covering customer care, optical knowledge, and retail skills.
Question 12 of 32
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
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Anonymous Answer
In every job I've had, I was flexible and would continue to be flexible in this position. I would be happy to pick up a shift and will try to do overtime if needed. For example, in my previous job, we have to be very flexible, and I was often on-call.
Rachelle's Feedback
You sound very willing and eager to provide flexibility. When you give your example, try talking about a specific instance when you jumped in to help out your employer. This approach will have more impact than a general statement of flexibility.
"I am very flexible, and I will be happy to pick up additional shifts or work overtime when needed. In my previous roles, I have been very flexible, knowing I could be called into work at any time. For example, while working at (company name) as a (job title), I was asked to...(give a brief story of a specific instance)."
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