How to Answer: What would providing excellent customer service mean to you in this role with Microsoft?
Advice and answer examples written specifically for a Microsoft job interview.
19. What would providing excellent customer service mean to you in this role with Microsoft?
How to Answer
Microsoft is a customer-obsessed company and this obsession is such a large reason for their continued success in a very competitive industry. They firmly believe that by learning about customers and their businesses, they can be innovative to surprise and delight their customers. Whether you would be in a customer-facing role or a back-end role that doesn't meet with customers face-to-face at Microsoft, you need to come to your interview prepared to discuss what providing the best service possible means in the job you are interviewing for. Be prepared to define the customers you would have in this role with Microsoft and to discuss how you will provide excellent service to them.
Written by Ryan Brunner on October 26th, 2021
Answer Example
"What really excites me about this role with Microsoft is the fact that I will get to be creative and innovative in the design of new products. While I fully understand that I will not be face to face with end users, my work will definitely impact the personal and business lives of many people. Knowing that, providing excellent service to them means taking the time to get to know the business needs of the Microsoft customer and then turning those needs into new and innovative realities for them."
Written by Ryan Brunner on October 26th, 2021
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