Microsoft Mock Interview
Practice 35 Microsoft interview questions covering technical skills, product thinking, and cultural fit.
Question 31 of 35
What would providing excellent customer service mean to you in this role with Microsoft?
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Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
Microsoft is a customer-obsessed company and this obsession is such a large reason for their continued success in a very competitive industry. They firmly believe that by learning about customers and their businesses, they can be innovative to surprise and delight their customers. Whether you would be in a customer-facing role or a back-end role that doesn't meet with customers face-to-face at Microsoft, you need to come to your interview prepared to discuss what providing the best service possible means in the job you are interviewing for. Be prepared to define the customers you would have in this role with Microsoft and to discuss how you will provide excellent service to them.
Ryan Brunner has over ten years of experience recruiting, interviewing, and hiring candidates in the healthcare, public service, and private manufacturing/distribution industries.
"What really excites me about this role with Microsoft is the fact that I will get to be creative and innovative in the design of new products. While I fully understand that I will not be face to face with end users, my work will definitely impact the personal and business lives of many people. Knowing that, providing excellent service to them means taking the time to get to know the business needs of the Microsoft customer and then turning those needs into new and innovative realities for them."
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Do good work, finish it on time, mindful of the client's budget and timeline. Be sure to ask open-ended questions to understand what the client's need really is. Partnership mentality with clients, understand their business. Being responsive to emails. Building relationships.
Amanda's Feedback
Excellent! This answer really illustrates your commitment to collaborating with clients to build rapport, understand their needs, and generate quality work. You can give it even more impact by sharing a specific example of a time when your customer service made all the difference for a client or project.
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