MGM Resorts International Mock Interview
Practice 30 MGM Resorts International interview questions covering hospitality excellence, guest service, and gaming operations.
Question 15 of 30
What are the signs of gambling addiction, and how can we promote healthy gambling habits?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
According to the North American Foundation for Gambling Addiction, approximately 2.6% of the U.S. population has some type of gambling issue. That adds up to nearly 10 million people in the United States who struggle with a gambling habit. This issue adds up to approximately 6 billion dollars each year, which impacts the U.S. economy and citizens.
Casinos often collaborate on public service announcements and other private efforts related to gambling addiction and the social issues that may come along with problem gambling. If properly used, casinos have a unique position to promote a positive gambling mindset.
Some of the signs of gambling addiction include:
- Chasing a loss, or claiming they will only stop once they win
- Increasing bet amounts, whether they are successful or not
- Increased or dramatic agitation at a loss
Share with the interviewer how you think a casino could have a healthy partnership with gambling and promote normal gameplay and habits.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Ethical gambling is an essential topic in the casino industry. The signs of gambling can be tricky when you don't spend every day with someone; however, we can be on the lookout for regulars, or people who are more boisterous at the table than others. One way that I believe MGM Resorts International can promote healthy gameplay is to have hotline numbers readily available in open sight for players. You may not be able to save someone from a gambling addiction, but we can play our part in making resources readily available to our patrons."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"One of the biggest signs of gambling addiction that I look for is high levels of agitation and heavily emotional responses when the table does not turn in their favor. When this happens, the casino I currently work for may ask a player to step away for a breather. Our staff all have access to hotline cards that they can pass along if needed, or leave in a visible location for our guests to easily access."
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