MGM Resorts International Mock Interview
Practice 30 MGM Resorts International interview questions covering hospitality excellence, guest service, and gaming operations.
Question 19 of 30
How would you determine complimentary hotel rooms, meals, or other discounts to regular players, or those with large betting totals?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
Many casinos, especially casino resorts, will have budgets and allowances for comping rooms, food, and other goods for players who spend a lot of money. An example of this may be someone who is considered a 'high roller' at the MGM Grand. The more they gamble, the more they are offered in the sense of free hotel stays or free upgrades to luxury suites. Talk to the interviewer about your understanding of how casinos make these decisions.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I understand that comps are usually based on what the pit boss sees as loyal play and an appropriate award. In the casino where I currently work, we reward long-term loyalty. The more often a customer comes to our casino, the more points they earn towards a suite, free meals, and more."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I am newer to the casino industry, so I am unsure of the exact calculations; however, I would guess that MGM Resorts International rewards big betters and also frequent and loyal customers. Is this correct?"
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