MGM Resorts International Mock Interview
Practice 30 MGM Resorts International interview questions covering hospitality excellence, guest service, and gaming operations.
Question 6 of 30
Tell me about a time when you have made an unpopular decision.
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
You cannot make everyone happy all of the time. When you work in a hospitality based role, you are faced with numerous personalities and preferences every day. Also, your team will be made up of a wide range of people. Talk to the interviewer about a time when you had to make a decision that you knew was for the better of the company, but perhaps unpopular among your staff or clients. How did you come to a decision, and how did you deal with the effects of your unpopular decision.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"Just this year I needed to implement split shifts among my serving staff. Our staffing costs were too high, and we had a severe drop in patrons between 2-4PM. Some of our staff threatened to quit, while others were just fine with the decision. I knew it would be unpopular; however, I stuck with my decision because I knew it would significantly help our bottom line over time. I was correct, and after just six months, we reduced staffing costs by 15%."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"This past month I decided to terminate our lead customer service agent. The decision did not come easy as he was a longstanding member of our service department. With that said, this particular person had 3x the customer complaints than any other team member, was regularly tardy, and had two no-show incidences the month before. He was beloved among the team, so the news was not welcomed. I knew it was the right decision and luckily, our team bounced back quite quickly afterward."
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