"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. If they aren't having a good experience, I can't rest until they do. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

"If hired for this role here at Klarna AB, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing an answer or connecting them with the correct person. I need to be knowledgeable about our product base to confidently give them answers. And last but not least, I need to be positive in all interactions with them."

While reflecting on your approach to customer service, ask yourself how you fit their description of what it means to be customer-obsessed. Talk about your feelings on what providing great service means to you, and recall an example or two of ways you have delivered such above-and-beyond customer service in the recent past.