Master 32 Jo Malone Limited interview questions covering fragrance knowledge, luxury retail, and brand storytelling.
Question 30 of 32
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Coaching and training experience may not be required for this role, but they are abilities that are always valued by an employer. Briefly explain the experience that you do have in training, and coaching, in the workplace.
"I have always enjoyed the opportunity to teach or mentor my colleagues. For example, last month our company introduced a new module in our SAP system, and I could see that one of our team members was having some trouble with the new module. I was familiar with it already, so I offered to help him. We spent his lunch hour for the next three days working on it. He eventually perfected his interaction with the module, and he's now teaching others."

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In my previous job, I was the assistant manager, so I trained new staff, as well as the staff who were not sure about a specific product. For example, when a new product came in, I showed the staff the ingredients, how to make them, and how to serve them until everyone got it perfectly. If someone still had difficulty, I would spend my lunch break with the person until they mastered it.

Stephanie's Feedback
You provide a great specific example of your experience coaching your colleagues! I suggest adding one more sentence to your response to conclude your thought and close out your response. For example, "I view coaching others as an area of professional strength for me, and I enjoy helping others be better at their work."
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Written by Michelle Clark
32 Questions & Answers • Jo Malone Limited
By Michelle
By Michelle