IRS Agent Mock Interview

Practice 30 IRS Agent interview questions covering tax law, compliance investigations, and taxpayer interaction scenarios.

Question 12 of 30

Tell us about when you last dealt calmly and effectively with a high-stress situation.

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Kevin Downey
Kevin Downey

Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.

"I was on the phone with an unhappy customer. As soon as I took the call, they were quite aggressive. I realized they weren't adept at non-defensive communication. So I took notes, distilling facts from their emotional output. Once I had a clear and objective lens of what the situation was, I could aptly and calmly mirror their grievance back to them in a more impartial way. Once they affirmed my understanding of their situation was correct, I was able to empathize with them and calm them. From there, I maintained a calm, steady, and patient approach, and the call ended amenably."

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