Guidehouse Mock Interview
Master 30 Guidehouse interview questions covering consulting cases, public sector expertise, and client delivery.
Question 12 of 30
How do you learn the company culture of a new client, when taking on their project?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
A large part of understanding the needs of your clients is first understanding their company culture, and the culture that they want to achieve. The interviewer would like to know your process when it comes to onboarding and getting to know a new client. Discuss the ways you learn about an organizations' workplace culture, their values, and how they build trusting relationships.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"When I was an independent consultant, I would work with clients anywhere from a few weeks, to a few months. I developed a questionnaire which contained discovery questions surrounding how the c-suite viewed various relationships, how they reward their employees, how they approach disciplinary action, and more. I would spend time immersed in their environment, and then created a brief report based on the data as well as my direct exposure."
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I begin with a checklist, and the same one for each client no matter their industry. This checklist gives me a baseline of what I am looking for within an organization. I ask questions of the employees, and leaders, related to values, relationships, corrective action, development opportunities, and more. Also, it's important that I immerse myself in the culture so, if I have a client that I will be working with for a few months, I will spend a few days inside of their office, learning their operations first-hand."
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I would begin by researching the company as well as employee reviews. Once formal introductions have gotten out of the way, I would like to hear from the client themselves as to what their goals and vision is for the project. It is important that I can relate to the client and can assess whether or not they will be in line with Guidehouse's values as well.
Amanda's Feedback
This is an answer you can build on! Consider expanding your response by sharing how you research to better understand the company. Is it a quick web search? Do you engage in deeper research to reveal cultural aspects that have remained consistent throughout the company's history? Do you evaluate the company's structure to understand employee roles and status? Do you speak with employees in person or examine online reviews to determine how the company engages with its employees and with the community?
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