Department of Juvenile Justice Mock Interview
Practice 30 Department of Juvenile Justice interview questions covering youth advocacy, crisis intervention, and rehabilitation philosophy.
Question 15 of 30
Describe an occasion where you mediated a dispute between two people.
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Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
"There was an occasion where a disgruntled former employee entered the building and started an altercation with our manager. They immediately responded defensively by calling security. This agitated them more, and that's when I stepped in. I asked the former employee why they felt the need to come into the office and express their grievance. I asked several follow-up questions and validated their emotions and perception of their experience. I then objectified the situation to them and help them look at how they were worsening their situation as we spoke. I was able to illustrate that the behavior they'd been displaying resulted in them being let go in the first place. After rationalizing with them for a while, I was able to de-escalate the situation, and they left peacefully, apologizing to everyone involved."
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
This behavioral question will offer a meaningful glimpse into your personality, as well as your soft skills. This question is designed to determine what you consider a conflict and how you confront it. It aims to gauge your problem-solving skills and your general perception or attitude. They're aiming to get a glimpse of your mediation and negotiation skills. The interviewer needs to know how adept and effective you are at diplomacy and working swiftly towards a communal end goal.
Kevin Downey has an extensive background in business management, recruiting, branding and marketing. He's volunteered his career coaching services at job fairs, lecturing on interview techniques and crafting winning resumes and cover letters.
When an interviewer asks you how you deal with conflict, focus your example on the solution rather than the problem, on the situation, and never focus on any one person as the source of the conflict. Exhibit your non-defensive communication skills here, as well as your ability to function as a mediator between those who don't see eye to eye. Convey a possession of strong conflict resolution skills in your example.
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