Cox Communications Mock Interview
Prepare for 30 Cox Communications interview questions covering customer service, technical aptitude, and telecommunications industry knowledge.
Question 25 of 30
What would you do if you were running late for an alarm installation appointment?
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Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
This question is a customer service based inquiry. Although you may not yet know Cox Communications policy when it comes to schedules running behind, the interviewer wants to see that you have a solid understanding of what a customer would expect from you. Discuss how you would handle the appointment if your day were running behind.
Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.
"I do not like to run behind, so I hope this would rarely happen; although, I do know that circumstances can go beyond our control at times. If I were running late for an alarm installation appointment, I would call the customer directly to explain the situation. I would do my best to offer a more accurate window of time, offering to reschedule if that did not suit them."
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