Cox Communications Mock Interview

Prepare for 30 Cox Communications interview questions covering customer service, technical aptitude, and telecommunications industry knowledge.

Question 14 of 30

Cox Communications sells more than just intrusion monitoring. How would you up-sell a customer to include another one of our services?

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Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

The interviewer would like to know a bit about your upselling capabilities. Show that you are comfortable with upselling and that you understand which Cox Communications products will best complement their clients' existing services. In the home security business, upselling clients to additional services is an essential portion of their profits. Speak about your level of comfortability when it comes to upselling customers on extra monitoring options.

Rachelle Enns

Rachelle Enns is an interview coach and job search expert. She works with candidates to perform their best in employment, medical, and post-secondary admission interviews.

"I have no concerns with upselling, especially when it's for a product or service in which I believe. If I were to look at upselling opportunities with Cox, I would seek out ways to complete a customers' monitoring experience. I would ask them questions about their lifestyle, how often they travel, and who lives in their home, to first get a better idea of the suggestions that would be helpful to them."

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